Dutch-Speaking CSM - Hybrid SaaS for Sustainability

Euro London Appointments Ltd; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid working

Pension

Life insurance

Health insurance

25 days annual leave

Job summary

Euro London Appointments Ltd is seeking a Customer Success Manager who speaks Dutch to support a London/Amsterdam hybrid role within a SaaS and sustainability technology context. You will manage international accounts, drive onboarding, adoption and renewals, and work cross-functionally with Sales, Product and Engineering.

You will engage with operational teams and executives, coordinate complex projects, and identify growth opportunities while championing sustainability-focused outcomes across

Qualifications

• 4+ years of Customer Success experience within SaaS.
• Experience managing large, international customer accounts and multiple projects.
• Fluency in Dutch and English; German is an advantage.

Responsibilities

• Build trusted relationships with customer stakeholders from operational teams to C-suite.
• Lead customer onboarding, including project planning, platform implementation, data integration, training and go-live.
• Drive product adoption, customer satisfaction, retention and subscription renewals.
• Coordinate supplier onboarding and engagement to improve data collection and supply chain participation.
• Provide customer support, resolve platform queries and coordinate technical escalations.
• Identify upselling and cross-selling opportunities in collaboration with Sales.
• Gather customer feedback and work with Product and Engineering teams to improve the platform.
• Develop customer success stories and support advocacy initiatives.
• Improve internal processes, tools and playbooks to help scale the Customer Success function.

Skills

Customer Success

Dutch language

English language

Project coordination

Commercial awareness

Job description

Euro London Appointments Ltd is seeking a Customer Success Manager who speaks Dutch to support a London/Amsterdam hybrid role within a SaaS and sustainability technology context. You will manage international accounts, drive onboarding, adoption and renewals, and work cross-functionally with Sales, Product and Engineering.

You will engage with operational teams and executives, coordinate complex projects, and identify growth opportunities while championing sustainability-focused outcomes across