International Reservations Concierge (Dutch Speaking).

Carnival Corporation And Plc; Southampton; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Employee discounts on cruises

Recognition scheme

Regular office events

Learning & development opportunities

Employee networks

Health cash plan & health assessment

Discounted retail & leisure

Minimum 25 days leave plus bank hols

Job summary

Carnival UK is seeking a Dutch-speaking International Reservations Concierge for our Contact Centre in the Southampton area. This full-time role offers hybrid working with two in-office days weekly, plus potential home-working for UK-based candidates.

You will handle cruise bookings by email and phone, resolve queries with first-call resolution, and build lasting relationships with guests and travel partners. Fluency in Dutch and English is essential.

Qualifications

• Fluent in Dutch and English.
• Strong customer service orientation and communication skills.
• Ability to resolve enquiries and complaints with first-call resolution.

Responsibilities

• Book cruises for guests via email and telephone with great service.
• Resolve queries pre and post cruise using product knowledge.
• Aim for first call resolution and excellent guest experience.

Skills

Dutch language

English language

Customer service

First call resolution

Relationship building

Planning & organisation

PC literate

Team collaboration

Adaptability

Job description

Job Description

No one knows cruising like Holland America Line and Seabourn. We deliver holiday happiness for millions of people each year and thats a responsibility we take seriously.

From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities and this journey can begin as a Dutch Speaking International Reservations Concierge within our Contact Centre.

Key Responsibilities Include:

• Accountable for booking cruises for our guests via email and telephone, ensuring exceptional service delivery

• Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls.

• Aim to provide a first call resolution to deliver the desired outcome.

• Build trusting relationships with our guests and travel agent partners, proactively identifying itineraries and cruise products that match their needs.

• Delivering guest satisfaction and a memorable experience

This role is classified as CUK13and is available on a full-time permanent basis. We offer hybrid work with a minimum of two days per week (Wednesday and Thursday) in our Southampton office if you are based in the area, or we can offer a home working role if you are based further afield from our head office.

Requirements: What You Need to Succeed

Successful candidates will possess:

• Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners

• Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.

• Use product knowledge to identify opportunities to retain guests bookings by promoting our product features and benefits

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.

About You: The Ideal Candidate

You are more than just your CV. You're someone who brings:

• Professionalism be ready for work, courteous to colleagues and protect customer information

• Fluent Dutch and English Speaking

• Team Collaboration

• Adaptability

• Clear and concise communication, both written & verbal in Dutch and English

• Planning skills to organise and prioritise work

• PC Literate

International Reservation Concierge: What you need to know

Interview Process:You will be asked to complete an online assessment, an online language assessment, and then attend an online interview

Start date:To be confirmed, but we may also talent pool for future start dates

Training: first 3 weeks will be with our training team; Monday to Friday 09:00 to 17:30, with week 1 Monday to Thursday on site, the remainder of training will be delivered in both in person and online.

Average working hours are 37.5 per week.

You will be required to 5 days work within the opening hours of the Contact Centre: Monday to Friday 08:00 to 16:30 or 09:00 to 17:30 on a rotational basis, and Saturday 08:00 to 16:00.You will be required to work in the office on Wednesday and Thursday each week, if you are working on a hybrid basis.This role can also be a home based role with the same working hours.

You will be required to work 1 Saturdays in 4 and will then receive a day off in the week when you work on a Saturday.Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangement.

Why Join Us?

Working within our Contact Centre Operations teams means youll be part of a community that values growth, work-life balance, and well-being.

• Employee Discounted Cruising plus Friends and Family offers

• Recognition scheme with prizes and awards

• Regular office events including live entertainment, lifestyle events and charity partner fundraisers

• Extensive learning and development opportunities

• Employee-led networks

• Company paid Health Cash Plan and health assessment

• Discounted retail and leisure via discounts portal

• Minimum 25 days leave, bank holiday allowance

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About Us

Holidays are one of lifes greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.

No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the worlds largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britains rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.

Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.

Its through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travels Employer of Choice.