Dutch Customer Service Representative

JR United Kingdom; Liverpool; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading global pharmaceutical company is seeking a Dutch Customer Service Representative to join their team in Chester on a full-time, 6-month temporary contract. This role involves taking and processing customer orders, ensuring quality resolution of queries, and requires strong order processing skills along with business fluency in Dutch. The position operates on a hybrid basis, requiring candidates to live within a commutable distance.

Qualifications

• Business fluency in Dutch.
• Experience in customer support or order processing.
• Knowledge of the pharmaceutical or life science sectors is a plus.

Responsibilities

• Taking orders from customers in English and Dutch.
• Liaising with customers via phone, email, and chat.
• Overseeing backorders and returns.

Skills

Communication

Interpersonal skills

Order processing

Product knowledge

Tools

SAP

MS Office

Job description

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Dutch Customer Service Representative, liverpool

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Client:

Park Street People

Location:

liverpool, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

25.05.2025

Expiry Date:

09.07.2025

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Job Description:

Our client, a global pharmaceutical company, is currently looking for a Dutch speaking Customer Service Representative with strong order processing skills to join their team in Chester on a full time, 6-month temporary contract (35 hours per week).

This office works on a hybrid basis (3 days in office) so does require someone to be living within a commutable distance of Chester (eg. Liverpool, Manchester, Wrexham, Crewe).

Key Responsibilities

• Taking orders from customers (in English and Dutch), often requiring product knowledge and query resolution, and then processing them in SAP.
• Overseeing backorders and returns (RMA)
• Liaise with customers over the phone, email, chat and tickets to ensure the quality resolution of all customer requests and issues
• Determine through root cause analysis, solutions to customer issues.
• Assisting with internal and external audits

Requirements

• Business fluency in Dutch
• Previous experience working in an order processing/customer support role preferably within a fast-paced global business.
• Exposure to working in the pharmaceutical, medical or life science sectors would be of distinct advantage.
• Strong knowledge of MS Office.
• Recent use of SAP will be seen as being highly beneficial.
• Excellent communication and interpersonal skills.

Park Street People Ltd is an Equal Opportunities Employer. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We are acting as an Employment Business in relation to this role.