Dutch Customer Service Representative

ZipRecruiter; Chester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A global pharmaceutical company seeks a Dutch speaking Customer Service Representative in Chester for a 6-month temporary contract. The role involves processing orders, managing customer queries, and requires strong communication skills. Ideal candidates will have experience in customer support and knowledge of SAP.

Qualifications

• Fluency in Dutch and English required.
• Experience in order processing/customer support role preferred.
• Knowledge of pharmaceutical or life sciences is advantageous.

Responsibilities

• Process customer orders in English and Dutch using SAP.
• Manage backorders and returns.
• Communicate with customers via phone, email, and chat.

Skills

Communication

Interpersonal skills

Order processing

Problem solving

Tools

SAP

MS Office

Job description

Job Description

Our client, a global pharmaceutical company, is currently looking for a Dutch speaking Customer Service Representative with strong order processing skills to join their team in Chester on a full-time, 6-month temporary contract (35 hours per week). This office works on a hybrid basis (3 days in the office), so it requires someone to be living within a commutable distance of Chester (e.g., Liverpool, Manchester, Wrexham, Crewe).

Key Responsibilities

1. Taking orders from customers (in English and Dutch), often requiring product knowledge and query resolution, and then processing them in SAP.
2. Overseeing backorders and returns (RMA).
3. Liaising with customers over the phone, email, chat, and tickets to ensure the quality resolution of all customer requests and issues.
4. Determining, through root cause analysis, solutions to customer issues.
5. Assisting with internal and external audits.

Requirements

1. Business fluency in Dutch.
2. Previous experience working in an order processing/customer support role, preferably within a fast-paced global business.
3. Exposure to working in the pharmaceutical, medical, or life science sectors would be of distinct advantage.
4. Strong knowledge of MS Office.
5. Recent use of SAP will be seen as highly beneficial.
6. Excellent communication and interpersonal skills.

Park Street People Ltd is an Equal Opportunities Employer. We do not discriminate on the grounds of race, religion, gender, age, disability, creed, or sexual orientation and comply with all relevant UK legislation.

We are acting as an Employment Business in relation to this role.