Dutch Customer Service Representative

ZipRecruiter; Liverpool; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the pharmaceutical sector is seeking a Dutch-speaking Customer Service Representative for a full-time 6-month contract. This role requires excellent communication skills and experience in order processing, with hybrid work arrangements available. Living within commuting distance of Chester is essential.

Qualifications

• Fluency in Dutch required.
• Experience in customer support or order processing in a fast-paced environment is essential.
• Knowledge of the pharmaceutical sector is a plus.

Responsibilities

• Take and process orders from customers in English and Dutch.
• Oversee backorders and returns.
• Resolve customer issues through communication and analysis.

Skills

Communication

Interpersonal skills

Order processing

Tools

SAP

MS Office

Job description

Job Description

Our client, a global pharmaceutical company, is currently looking for a Dutch speaking Customer Service Representative with strong order processing skills to join their team in Chester on a full time, 6-month temporary contract (35 hours per week).

This office works on a hybrid basis (3 days in office) so does require someone to be living within a commutable distance of Chester (eg. Liverpool, Manchester, Wrexham, Crewe).

Key Responsibilities

• Taking orders from customers (in English and Dutch), often requiring product knowledge and query resolution, and then processing them in SAP.
• Overseeing backorders and returns (RMA)
• Liaise with customers over the phone, email, chat and tickets to ensure the quality resolution of all customer requests and issues
• Determine through root cause analysis, solutions to customer issues.
• Assisting with internal and external audits

Requirements

• Business fluency in Dutch
• Previous experience working in an order processing/customer support role preferably within a fast-paced global business.
• Exposure to working in the pharmaceutical, medical or life science sectors would be of distinct advantage.
• Strong knowledge of MS Office.
• Recent use of SAP will be seen as being highly beneficial.
• Excellent communication and interpersonal skills.

Park Street People Ltd is an Equal Opportunities Employer. We do not discriminate on the grounds of , , , , creed or and comply with all relevant UK legislation. We are acting as an Employment Business in relation to this role.