Drivers Mate

Daval Associates; Nursling; On-site; GBP 18,000 - 24,000; Full time

Job summary

Daval Associates in Southampton is seeking experienced drivers mates to join the team, working in two-person crews delivering home improvement products for the UK's largest DIY retailer. The role starts at 6am, with Tuesday to Saturday shifts.

You will deliver excellent customer service, handle heavy items as a two-person team, and ensure deliveries are made on time and in good condition while maintaining safety and professionalism.

Qualifications

• Excellent customer service skills and attention to detail.
• Flexible with shifts and duties; strong timekeeping.
• Ability to provide time-critical delivery service as required by targets.

Responsibilities

• Provide a professional driving service and meet/exceed customer expectations.
• Ensure deliveries reach customers in excellent condition and on time.
• Interact with customers politely face to face and by phone to answer queries.
• Accurately complete delivery of stock to customer rooms while staying safe.
• Complete documentation in line with policies and procedures.

Skills

Customer service

Timekeeping

Flexible shifts

Job description

Our client is looking for experienced drivers mates to join their team based in Southampton. You will be working working Tuesday - Saturday. Working as a two-person crew they are looking for people who have the passion to deliver excellent Customer Service.

They specialise in delivering home improvement products on behalf of the UK's largest DIY retailer to private households. This role is key to the success of our business and you will represent the face of the client to the customer on a daily basis. You will be responsible for delivering exceptional levels of customer service and ensure the customer receives their deliveries in excellent condition, on time - every time.

Hours: 6am start

Key Responsibilities:

• Provide a professional driving service and meet and exceed expectations of our customers
• Ensure the customer promptly receives their deliveries in excellent condition every time
• Engage and build a rapport with customers, ensuring a consistent positive message, dealing with queries in a polite and effective manner by phone and face to face
• Accurate and efficient completion of the delivery of stock to customer's room of choice in a safe and efficient manner
• Ensure correct and accurate completion of documentation in line with customer, legislative and company policies and procedures
• Responsible for the Health and Safety of themselves and others, completion of dynamic risk assessments, adhering to safe working practices and the Health & Safety at Work Act, including accident, incident and damage reporting
• Attending any relevant training as required to ensure you remain fully equipped to perform your role effectively and to assist in the development of continuous improvement

Experience & Qualifications

• Be smartly presented at all times and have excellent customer service skills and be detail focused
• Be flexible in relation to shifts and duties with excellent timekeeping
• Be able to provide a time critical delivery service in line with targets agreed with customer and Client
• Previous retail and commercial driving experience is desirable
• Drivers mate experience is desirable

Due to the nature of the work heavy lifting is required. This includes repetitively handling bulky, weight items as part of a two-person team on a daily basis - i.e washing machines, kitchen units, kitchen worktops. It is therefore essential that the successful applicant is capable to carry out this nature of work