Driver's Mate - Wanted

Berry Recruitment; Hedge End; On-site; GBP 18,000 - 24,000; Full time

Job summary

Berry Recruitment in Southampton is seeking a Drivers Mate to assist drivers with delivery, installation and collection of electrical products in customers' homes. The role requires physical fitness and the ability to work across a 7-day rota with variable hours.

You will safely handle white goods, televisions and cookers, engage with customers, and ensure installations meet high standards while using the Savvy device for signatures. Ongoing training and safety compliance are expected.

Qualifications

• Passion for delivering excellent customer service.
• Strong verbal communication, both on the phone and face-to-face in our customer's home.
• To work flexibly, alone or collaboratively with colleagues, to ensure we win together.
• To utilise equipment and correctly handle products to ensure best practice for safe delivery e.g., following manual handling and Health and Safety training.
• Take responsibility for own learning and help us become the home for the best talent.
• Ability to use initiative to solve problems in a timely and calm manner to ensure both business and customer needs are satisfied.

Responsibilities

• To safely deliver, install and demonstrate White Goods, Televisions and Cookers in our customers property.
• Engaging with customers, keeping them informed and ensuring their delivery and our installation is carried out to the highest standard following best practice guidance.
• To maintain regular contact with your site throughout the day to meet any changes to a customer delivery request, discussing and escalating unplanned issues, seeking guidance and adapting as necessary.
• To ensure the handheld operating device (Savvy) is always used correctly by completing visits and obtaining customer signatures.
• To liaise with Manufacturers at the point of delivery when necessary.
• To handle all products safely and with care, supporting your colleagues to do the same.
• Able to meet the physical requirements of the role
• To ensure you follow continuous professional development, maintaining your driving license and ensuring required training and knowledge is kept up to date
• Manage changing volumes of load held in the vehicle during the day. Regularly review, adjust, and secure the load to ensure safety whilst using equipment provided (i.e., straps and sack barrows)
• To work compliantly, following site specific requirements, company and health and safety policies, to keep our Customers and Colleagues safe
• To represent the external face of Berry's recruitment, acting as a brand ambassador by role modelling our values and demonstrating our customer's first behaviours
• To carry out the delivery and collection of tote boxes and products from our retail stores

Skills

Customer service

Verbal communication

Flexibility

Safety awareness

Problem solving

Initiative

Job description

Drivers Mate

Working Hours & shifts: Client operates 7 days need to be flexible as rota runs Monday to Sunday

07.00 - finish time dependant on number of deliveries

Berry recruitment are currently recruiting Drivers Mates to work alongside experienced lorry driver for a well-established client based in Southampton.

The role

As a Drivers Mate, you will assist the drivers by safely delivering, installing and collecting a range of electrical products into customer's homes including white goods, televisions and cookers in customers property. This is a physically demanding role and requires a good level of fitness, as heavy lifting is involved.

• To safely deliver, install and demonstrate White Goods, Televisions and Cookers in our customers property
• Engaging with customers, keeping them informed and ensuring their delivery and our installation is carried out to the highest standard following best practice guidance
• To maintain regular contact with your site throughout the day to meet any changes to a customer delivery request, discussing and escalating unplanned issues, seeking guidance and adapting as necessary
• To ensure the handheld operating device (Savvy) is always used correctly by completing visits and obtaining customer signatures
• To liaise with Manufacturers at the point of delivery when necessary
• To handle all products safely and with care, supporting your colleagues to do the same
• Able to meet the physical requirements of the role
• To ensure you follow continuous professional development, maintaining your driving license and ensuring required training and knowledge is kept up to date
• Manage changing volumes of load held in the vehicle during the day. Regularly review, adjust, and secure the load to ensure safety whilst using equipment provided (i.e., straps and sack barrows)
• To work compliantly, following site specific requirements, company and health and safety policies, to keep our Customers and Colleagues safe
• To represent the external face of Berry's recruitment, acting as a brand ambassador by role modelling our values and demonstrating our customer's first behaviours
• To carry out the delivery and collection of tote boxes and products from our retail stores

Candidate Requirements

• A passion for delivering excellent customer service
• Strong verbal communication, both on the phone and face-to-face in our customer's home
• To work flexibly, alone or collaboratively with colleagues, to ensure we win together
• To utilise equipment and correctly handle products to ensure best practice for safe delivery e.g., following manual handling and Health and Safety training
• Take responsibility for own learning and help us become the home for the best talent
• Ability to use initiative to solve problems in a timely and calm manner to ensure both business and customer needs are satisfied

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job