Driver Union Relations Lead

Uber; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Uber is seeking a UK Driver Ops professional to lead union relations and driver fairness initiatives. You will partner with Policy to manage deactivations and waitlisting, oversee the GMB relationship, and shape internal and external communications to reflect driver feedback and priorities.

The role requires strong operational experience, stakeholder management, and cross-functional collaboration with Policy, Legal, Comms, Safety, Central Operations, Product, and Regulatory Operations.

Qualifications

• 5+ years in operations with data-driven decision making.
• Strong business acumen with ability to see the bigger picture as well as the important small details.
• Proven track record of solving complex operational problems using data-driven insights.
• Excellent stakeholder management and cross-functional teamwork.
• Strong communication skills, both verbal and written.

Responsibilities

• Create and maintain a Union relations strategy - set the direction for the union relationship, set clear targets and success criteria, monitor industry trends and circulate insights and learnings internally.
• Build and maintain strong internal and external relationships with relevant stakeholders to ensure continued buy-in, keeping representatives up to date on progress, creating and delivering clear and insightful presentations and, at times, handling challenging questions and discussions.
• Planning, preparation and management of quarterly JCNF meetings with GMB, ongoing actioning of GMB member feedback, driving accountability around issues pertinent to GMB and the broader driver base.
• Be the primary owner for the Driver Actioning (waitlisting and deactivations) strategy for the UK, working closely with existing stakeholders from COE, Comm Ops and Safety to continue to build on fairness and transparency improvements for drivers from waitlisting through to deactivation.
• Wider driver engagement activities (roundtables, driver support, CRM and communication) that help shape future projects and bolster plans.
• Lead key product launches - support on feature deployment, communication planning, value proposition for drivers - for example, new features related to driver fairness and actioning.

Skills

Ops experience

Data-driven

Customer experience

Project management

Stakeholder mgmt

Cross-functional

Communication

Initiative

Job description

Uber is seeking a UK Driver Ops professional to lead union relations and driver fairness initiatives. You will partner with Policy to manage deactivations and waitlisting, oversee the GMB relationship, and shape internal and external communications to reflect driver feedback and priorities.

The role requires strong operational experience, stakeholder management, and cross-functional collaboration with Policy, Legal, Comms, Safety, Central Operations, Product, and Regulatory Operations.