UK Driver Relations & Operations Lead — Union Strategy

Uber; Greater London; On-site; GBP 90,000 - 110,000; Full time

Benefits offered by this job

Bonuses

Equity

Benefits package

Job summary

Uber in the United Kingdom seeks a senior operations leader to drive the union relations strategy with the Policy team, focusing on deactivations, waitlisting, and driver fairness. You will manage the GMB partnership, host quarterly consultations, and guide casework processes while collaborating with COE, Comm Ops, Safety, and Product teams.

You will lead driver engagement, CRM, and communications, shaping future projects and supporting product launches for driver benefit.

Qualifications

• 5+ years in operations and data-driven decision making.
• Strong business acumen with ability to see the bigger picture and the details.
• Consistent track record of solving complex operational problems with data insights.
• Strong project management skills, prioritising multiple initiatives to milestones.
• Strong stakeholder management and ability to secure agreement on plans.
• Excellent communication, with ability to present data and plans to diverse audiences.

Responsibilities

• Create and maintain a Union relations strategy with clear targets and success criteria.
• Build and maintain internal and external stakeholder relationships and present progress.
• Plan, prepare and manage quarterly JCNF meetings with GMB and action member feedback.
• Own Driver Actioning strategy for waitlisting and deactivations with fairness improvements.
• Lead driver engagement activities and CRM/communication to shape future projects.
• Lead product launches: plan communications and value propositions for drivers.

Skills

Operations experience

Data-driven decisions

Stakeholder management

Project management

Cross-functional teamwork

Communication skills

Job description

Uber in the United Kingdom seeks a senior operations leader to drive the union relations strategy with the Policy team, focusing on deactivations, waitlisting, and driver fairness. You will manage the GMB partnership, host quarterly consultations, and guide casework processes while collaborating with COE, Comm Ops, Safety, and Product teams.

You will lead driver engagement, CRM, and communications, shaping future projects and supporting product launches for driver benefit.