Driver Engagement Domain Lead — Strategy & Growth

Bolt; Greater London; Hybrid; GBP 90,000 - 140,000; Full time

Benefits offered by this job

Stock options

Wellness perks

Sabbatical after 5 years

Hybrid work model

Job summary

Bolt is hiring a Driver Engagement Domain Manager to own strategy and performance for driver quality, utilisation and onboarding across markets. You’ll own metrics, drive high-ROI programmes, and collaborate with Product, Growth, Local Ops and Legal to unlock growth.

You’ll lead a team of Programme Managers, shape long-term engagement in a multi-market, regulated environment and translate opportunities into data-driven business cases.

Qualifications

• Proven senior leadership experience in ride-hailing, mobility, or two-sided marketplace businesses.
• Track record of building and scaling large driver/partner engagement or retention programmes across multiple markets.
• Deep understanding of marketplace quality mechanics including ratings, acceptance, and driver scoring systems.
• Able to define long-term engagement strategy in competitive, multi-market, regulated environments.
• Strong commercial and analytical acumen with data-driven decision making.

Responsibilities

• Own the long-term strategy for Driver Engagement across markets.
• Manage performance of core metrics such as order acceptance, driver ratings, and online hours.
• Prioritise high-ROI initiatives and translate opportunities into business cases.
• Coordinate with Product, Growth, Local Ops, Marketing and Legal to unblock initiatives.
• Lead and upskill a team of Program Managers to deliver results.

Skills

Leadership

Strategy

Performance metrics

Stakeholder management

Team leadership

Tools

Data analysis

Job description

Bolt is hiring a Driver Engagement Domain Manager to own strategy and performance for driver quality, utilisation and onboarding across markets. You’ll own metrics, drive high-ROI programmes, and collaborate with Product, Growth, Local Ops and Legal to unlock growth.

You’ll lead a team of Programme Managers, shape long-term engagement in a multi-market, regulated environment and translate opportunities into data-driven business cases.