Group Domain Manager - Driver Engagement

Bolt; Greater London; Hybrid; GBP 90,000 - 140,000; Full time

Benefits offered by this job

Stock options

Wellness perks

Sabbatical after 5 years

Hybrid work model

Job summary

Bolt is hiring a Driver Engagement Domain Manager to own strategy and performance for driver quality, utilisation and onboarding across markets. You’ll own metrics, drive high-ROI programmes, and collaborate with Product, Growth, Local Ops and Legal to unlock growth.

You’ll lead a team of Programme Managers, shape long-term engagement in a multi-market, regulated environment and translate opportunities into data-driven business cases.

Qualifications

• Proven senior leadership experience in ride-hailing, mobility, or two-sided marketplace businesses.
• Track record of building and scaling large driver/partner engagement or retention programmes across multiple markets.
• Deep understanding of marketplace quality mechanics including ratings, acceptance, and driver scoring systems.
• Able to define long-term engagement strategy in competitive, multi-market, regulated environments.
• Strong commercial and analytical acumen with data-driven decision making.

Responsibilities

• Own the long-term strategy for Driver Engagement across markets.
• Manage performance of core metrics such as order acceptance, driver ratings, and online hours.
• Prioritise high-ROI initiatives and translate opportunities into business cases.
• Coordinate with Product, Growth, Local Ops, Marketing and Legal to unblock initiatives.
• Lead and upskill a team of Program Managers to deliver results.

Skills

Leadership

Strategy

Performance metrics

Stakeholder management

Team leadership

Tools

Data analysis

Job description

About Bolt

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

From ride-hailing and food delivery to scooters, e-bikes, and car sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding. And we’re just getting started.

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.
• Tackle challenges at scale that span technology, operations, regulation, and growth.
• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you’ll learn fast alongside some of the best people in the industry.
• Join one of Europe’s leading technology companies, backed by world-class investors including Sequoia.

About The Role

The Driver Engagement Group Domain Manager is a recognised expert and leader within their domain, owning the strategy and performance of everything that keeps drivers active, satisfied, and loyal on the Bolt platform - from marketplace quality and ratings, to utilisation and OH growth. They set the strategic direction, prioritise high-ROI programmes, and ensure successful execution across central and local teams. They act as the single-threaded owner of the domain’s primary metrics, championing a culture of continuous improvement among ambiguity.

Main tasks and responsibilities

• Domain Leadership: Own the long-term strategy for Driver Engagement, spanning topics including driver quality and ratings, order finish rate and utilisation.
• Performance Management: Own and scale performance management of the domain's core metrics including order acceptance/completion rates, driver ratings, online hours and driver satisfaction. Run recurrent reporting mechanisms and lead the path-to-green for underperforming markets or programmes.
• Commercial Execution: Prioritise and drive high-ROI initiatives that maximise driver engagement across markets, translating opportunities into clear, quantified business cases.
• Cross-Functional Stakeholder Management: Act as the single-threaded programme owner, influencing Product, Growth, Local Ops, Marketing, and Legal roadmaps to unblock strategic initiatives across the domain.
• Team Leadership & Development: Lead, coach, and upskill a team of Program Managers, ensuring commercially-driven execution, strong data discipline, and a high-performance culture.

About You

• You have a proven senior leadership experience in ride-hailing, mobility, or two-sided marketplace businesses, ideally covering driver/partner engagement or quality.
• You have a track record of building and scaling large driver/partner engagement or retention programmes across multiple markets.
• You have a deep understanding of marketplace quality mechanics — ratings, acceptance and cancellation behaviour, and driver scoring systems.
• You are able to define long-term engagement strategy in competitive, multi-market, regulated environments.
• You have strong commercial and analytical acumen, comfortable building business cases and making data-driven decisions.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Why you’ll love it here

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

Some perks may differ depending on your location and role.

At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools.

Everyone is welcome

Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability. We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.