Drainage Engineer (Stoke)-1

Neighbourly Brands Limited; Brackley; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Company car

Company pension

Uniform and PPE provided

Job summary

Drain Doctor is seeking a Drainage Engineer to diagnose and resolve drainage issues for residential and commercial clients. You will work with the latest equipment to deliver high-quality service and ensure customer satisfaction.

The role involves emergencies, planned maintenance, CCTV surveys, jetting and root cutting, with direct liaison to customers to explain issues and solutions. Full UK driving licence required and field-based work across multiple locations.

Qualifications

• Experience in drainage work with a customer-facing focus.
• Ability to use mobile apps and on-site technology.
• Strong problem-solving and attention to detail.

Responsibilities

• Emergency call-outs and planned drainage maintenance.
• Investigate, diagnose and resolve issues using CCTV surveys, high-pressure jetting, rods, etc.

Skills

Customer Service

Communication

Problem Solving

Plumbing Knowledge

Drainage Tanker Experience

Mobile Apps On-site

Education

Driving Licence

Job description

BASELINE INFORMATION JOB TITLE: Drainage Engineer JOB TYPE: Permanent LOCATION: Stoke TYPE: Field-Based Brand Info: Drain Doctor is a market-leading national provider of emergency and planned drainage and plumbing services through a franchised network of over 30 locations, and forms a key brand within Neighbourly, a values-guided world-leader of franchise brands focused on repairing, maintaining and enhancing customer’s homes and businesses.

PURPOSE OF THE ROLE

As a drainage engineer, you’ll be responsible for diagnosing and resolving drainage issues for residential and commercial clients. You’ll work with the latest equipment and technology to deliver high-quality service and ensure customer satisfaction.

KEY RESPONSIBILITIES

• Emergency call-outs and planned maintenance for drainage investigations and repairs
• Investigate, diagnose and resolve issues using CCTV surveys, high-pressure water jetting, rods etc.
• Carry out drain clearance, descaling, root cutting, patch lining and minor excavations
• Liaise directly with customers to explain issues and solutions

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

• Previous drainage experience
• Full UK Driving Licence
• Customer-Facing Experience
• Drainage tanker experience (desirable)

SKILLS / KNOWLEDGE:

• Excellent customer service and communication
• Comfortable using mobile apps and technology on-site
• Problem-solving attitude with attention to detail
• Plumbing knowledge (desirable)

WHAT WE OFFER:

• Competitive OTE - overtime opportunities and performance bonuses
• Company Vehicle and Fuel Card
• Full Uniform and PPE provided incl tools and equipment
• Training and development opportunities

Job Types: Full-time, Permanent

Benefits: Company car Company pension

Experience: Drainage: 1 year (preferred) Licence/Certification: Driving Licence (required) Work Location: On the road Brand: DMD UK Drain Doctor Neighbourly is a local network of home service brands that will connect you to very specific vetted local experts. Our family of service professionals work with rigorous quality standards to repair, maintain, and enhance your home.

Neighbourly’s Family of Home Service Brands:

• Dream Doors
• Countrywide Grounds Maintenance
• Bright & Beautiful
• Drain Doctor
• Pimlico Greensleeves