Door Attendant - Concierge - Jumeirah Carlton Tower

Jumeirah Carlton Tower; London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Le Jumeirah Carlton Tower, un hôtel de luxe à Londres, cherche un Door Attendant pour assurer un service client exceptionnel. Le candidat idéal aura une expérience dans l'hôtellerie, un permis de conduire valide, et de solides compétences en service client. Des avantages incluent un salaire compétitif, des réductions sur les hôtels, et des programmes de bien-être.

Benefits

Assurance vie

Congés supplémentaires pour anniversaires significatifs

Remises sur la nourriture et boissons

Cours de soutien et développement

Service taxi après heures

Qualifications

• Doit avoir un permis de conduire UK et une expérience avec des véhicules de luxe.
• Minimum d'un an d'expérience dans un rôle similaire dans l'industrie hôtelière.
• Capacité à travailler de manière autonome et à gérer plusieurs tâches dans un environnement dynamique.

Responsibilities

• Charger et décharger les véhicules des clients en respectant les consignes de sécurité.
• Diriger les clients vers la réception en les annonçant par leur nom.
• Maintenir la propreté de l'entrée de l'hôtel et signaler les défauts au concierge.

Skills

Service client

Gestion des bagages

Écoute active

Job description

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Situated in the heart of Knightsbridge, one of London's most exclusive neighbourhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guestrooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to takefulladvantage of the stunning views across London. The property also boasts the city's largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination Italian restaurant La Maison Ani.

About the Job:

An opportunity has arisen for a Door Attendant to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are:

• To load cars for departing guests, ensuring a polite manner and courteous farewell, remembering to confirm the number of pieces with the departing guest
• To unload luggage from the cars for arriving guests, following health and safety manual handling guidelines.
• To direct guests to reception announcing them by name
• To ensure that the hotel's driveway and main entrance and car-park are clean and free of traffic at all times, ensuring that all defects are reported to the concierge or placed directly into Hot Sos.
• To liaise with the valet parking attendant on arriving and departing guest vehicles, ensuring that all vehicles are checked thoroughly prior to acceptance/handover.
• To assist with moving of guest vehicles to the entrance of the car-park if required.

About you:

• Must have UK driving license and experience with driving luxury vehicles.
• Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
• Strong customer service skills with the ability to provide personalized service to discerning guests, ensuring their needs are met with efficiency and professionalism.
• Familiarity with luggage handling procedures, including proper lifting techniques and care for guests' belongings, to maintain the hotel's high standards of service.
• Ability to work independently and handle multiple tasks simultaneously in a fast-paced environment, while maintaining attention to detail and upholding the hotel's brand reputation.

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes…

• Competitive salary + excellent service charge
• Extra holiday for significant Birthdays (21.30.40. etc.)
• Life insurance
• Jumeirah perks website access – discount
• F&B and Spa treatment discount
• Lieu day if you work on Bank Holidays
• Dry cleaning of uniform or Business attire
• Meals on duty
• Employee assistance programs
• Wellness benefits – Chiropodist, Flu jabs, and more!
• Taxi service after hours
• Social events & recognitions programs
• Ongoing training & development
• Wedding/Baby gift
• Cycle scheme
• Internal transfer scheme
• Eye test and discount for VDU users
• Dental cash back plan
• External transfer scheme

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