Donor Support Specialist - Flexible Evening/Weekend Hours

Human Appeal; Manchester; On-site; GBP 13,776 - 20,664; Part time

Job summary

Human Appeal is seeking a part-time role for engaging with donors and handling customer inquiries through telephone and email. This flexible position suits University and College students looking to earn while gaining experience. Responsibilities include maintaining an accurate call centre database and generating funding through donations.

The working hours are from 4pm to 8pm on weekdays and 12pm to 6pm on weekends, with extra hours available during the week. The organization promotes diversity and encourages applications from underrepresented groups.

Responsibilities

• Engaging with Human Appeal donors.
• Handling customer inquiries via telephone and email.
• Maintaining call centre database accurately.
• Generating funding through telephone donations.
• Chasing pledges made by donors during events.
• Generating ticket sales for fundraising events.
• Attending Live TV and Radio Appeals.
• Ensuring customer satisfaction levels are met.
• Maximising donor retention.

Job description

Human Appeal is seeking a part-time role for engaging with donors and handling customer inquiries through telephone and email. This flexible position suits University and College students looking to earn while gaining experience. Responsibilities include maintaining an accurate call centre database and generating funding through donations.

The working hours are from 4pm to 8pm on weekdays and 12pm to 6pm on weekends, with extra hours available during the week. The organization promotes diversity and encourages applications from underrepresented groups.