Donor Experience Officer: Elevate Supporter Journeys

TipTopJob; Milton Keynes; Hybrid; GBP 28,000 - 29,000; Full time

Job summary

Medical Detection Dogs is seeking a proactive Supporter Experience Officer to join the Individual Giving and wider Fundraising and Communications teams. This newly created role will help deliver inspiring journeys for supporters and increase lifetime giving, working closely with marketing and data teams.

Based at the MDD Centre in Great Horwood with occasional hybrid options, you will plan journeys across digital touchpoints, coordinate enquiries, and ensure timely donor acknowledgements, while

Responsibilities

• Plan, develop and implement supporter experience journeys across audiences.
• Analyze donor journeys across digital touchpoints (email, website, sign-ups, donation journeys).
• Coordinate incoming fundraising enquiries and allocate to appropriate teams.
• Collaborate across the charity to ensure excellent supporter experience at every touchpoint.
• Support donor engagement processes and provide timely responses and acknowledgements.

Job description

Medical Detection Dogs is seeking a proactive Supporter Experience Officer to join the Individual Giving and wider Fundraising and Communications teams. This newly created role will help deliver inspiring journeys for supporters and increase lifetime giving, working closely with marketing and data teams.

Based at the MDD Centre in Great Horwood with occasional hybrid options, you will plan journeys across digital touchpoints, coordinate enquiries, and ensure timely donor acknowledgements, while