Donor Experience & Engagement Officer

Medical Detection Dogs; Milton Keynes; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Sick Pay

Health Cover

26 days holiday

Free On-site parking

Life Insurance

Enhanced Maternity Cover

Job summary

Medical Detection Dogs is seeking a proactive Supporter Experience Officer to join the Individual Giving team in MK. The role focuses on creating inspiring donor journeys and coordinating fundraising enquiries, while collaborating with Communications and Fundraising to deliver a seamless supporter experience.

The successful candidate will analyse donor journeys across email, web and donation paths, maintain donor records in the CRM, and produce regular KPI reports to guide strategy.

Qualifications

• Minimum of two years’ experience in a similar role or relevant experience.
• Experience supporting fundraising, marketing, supporter engagement or customer experience activities.
• Ability to interpret performance data and use insights to improve supporter engagement.
• Experience producing reports and analysing trends.
• Well-organised with strong attention to detail and proactive.

Responsibilities

• Plan, develop and implement supporter experience journeys across audiences.
• Analyse journeys across email, website journeys and donation paths for seamless experience.
• Coordinate incoming fundraising enquiries and allocate to the right teams.
• Work across the charity to ensure excellent supporter experience at every touchpoint.

Skills

MS Office

Data analysis

Communication

Time management

Team player

Customer experience

GDPR awareness

Tools

CRM systems

Job description

Medical Detection Dogs is seeking a proactive Supporter Experience Officer to join the Individual Giving team in MK. The role focuses on creating inspiring donor journeys and coordinating fundraising enquiries, while collaborating with Communications and Fundraising to deliver a seamless supporter experience.

The successful candidate will analyse donor journeys across email, web and donation paths, maintain donor records in the CRM, and produce regular KPI reports to guide strategy.