Donor Centre Administrator — Flexible, Patient-Focused Ops

NHS Blood and Transplant; Brighton; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Flexible working options

Generous annual leave

Inclusive pension scheme

Thrive learning culture

Health and wellbeing support

Job summary

NHS Blood and Transplant seeks a Donor Centre Administrator to support life-saving blood donations. You will build relationships with donors, manage appointment schedules, and provide an outstanding experience for visitors and callers. Working in a multidisciplinary team, you will ensure donor records and centre administration are accurate and efficient.

The role operates on a 7-day rota. Full-time hours are worked over 4 days per week, with shifts of about 9.75 hours per day.

Qualifications

• Experience maintaining extensive records in paper and electronic formats with quick retrieval.
• Experience working with standard procedures and handling confidential information.
• Experience in a high-paced, customer-focused environment.
• Knowledge of organising and prioritising a busy workload.
• Good working knowledge of Information Technology with Microsoft applications.

Responsibilities

• Build positive relationships with donors and ensure donation appointments meet patient needs.
• Deliver an excellent customer experience by welcoming donors and responding to enquiries by phone, email, and in person.
• Manage donor appointments, records, and information systems with high accuracy.
• Analyse donor attendance and donation information to support service performance.
• Use NHSBT systems to support efficient centre operations and staff development.
• Contribute to continuous improvement of donor experience and processes.
• Collaborate with nurses, healthcare assistants, managers and colleagues to deliver high-quality service.
• Ensure confidentiality and data protection compliance for records and processes.

Skills

Donor records management

Customer service orientation

Attention to detail

Organisation skills

Teamwork

Education

NVQ level 3 in Customer Service

Tools

Microsoft Office

Job description

NHS Blood and Transplant seeks a Donor Centre Administrator to support life-saving blood donations. You will build relationships with donors, manage appointment schedules, and provide an outstanding experience for visitors and callers. Working in a multidisciplinary team, you will ensure donor records and centre administration are accurate and efficient.

The role operates on a 7-day rota. Full-time hours are worked over 4 days per week, with shifts of about 9.75 hours per day.