Donor Centre Operations Specialist

NHS Blood and Transplant; England; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Flexible working options

Generous annual leave

Inclusive pension scheme

Supportive learning culture

Health and wellbeing support

Job summary

NHS Blood and Transplant in England is seeking a Donor Centre Administrator to support life-saving blood donations. You will build relationships with donors, manage appointment schedules, and ensure donor records and centre administration are accurate and efficient.

Working as part of a multidisciplinary team, you will use your organisational skills and IT knowledge to deliver a high-quality service, while upholding data protection and confidentiality.

Qualifications

• Experience of maintaining extensive records in paper and electronic formats for quick retrieval.
• Experience of working with standard procedures and confidential information.
• Experience in a fast-paced, customer-focused environment.
• Ability to organise and prioritise a busy and varied workload.
• Good IT skills across Microsoft applications or equivalent packages.

Responsibilities

• Build positive relationships with donors and plan/maintain donation appointments.
• Deliver excellent customer experience by welcoming donors and responding to enquiries by phone, email and in person.
• Manage donor appointments, records, and information systems with high accuracy.
• Analyse donor attendance and donation data to support service performance.
• Use NHSBT systems to support centre operations and colleague development.
• Identify opportunities to improve donor experience and administrative processes.
• Collaborate with nurses, healthcare assistants, managers, and colleagues to deliver high-quality service.
• Ensure confidentiality and data protection in all records and processes.

Skills

Records management

Procedural compliance

Customer-focused environment

Workload prioritisation

IT literacy (Microsoft Office)

Education

NVQ level 3 in Customer Service

Job description

NHS Blood and Transplant in England is seeking a Donor Centre Administrator to support life-saving blood donations. You will build relationships with donors, manage appointment schedules, and ensure donor records and centre administration are accurate and efficient.

Working as part of a multidisciplinary team, you will use your organisational skills and IT knowledge to deliver a high-quality service, while upholding data protection and confidentiality.