Donor Centre Administrator

NHS Blood and Transplant; Brighton; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Flexible working options

Generous annual leave

Inclusive pension scheme

Thrive learning culture

Health and wellbeing support

Job summary

NHS Blood and Transplant seeks a Donor Centre Administrator to support life-saving blood donations. You will build relationships with donors, manage appointment schedules, and provide an outstanding experience for visitors and callers. Working in a multidisciplinary team, you will ensure donor records and centre administration are accurate and efficient.

The role operates on a 7-day rota. Full-time hours are worked over 4 days per week, with shifts of about 9.75 hours per day.

Qualifications

• Experience maintaining extensive records in paper and electronic formats with quick retrieval.
• Experience working with standard procedures and handling confidential information.
• Experience in a high-paced, customer-focused environment.
• Knowledge of organising and prioritising a busy workload.
• Good working knowledge of Information Technology with Microsoft applications.

Responsibilities

• Build positive relationships with donors and ensure donation appointments meet patient needs.
• Deliver an excellent customer experience by welcoming donors and responding to enquiries by phone, email, and in person.
• Manage donor appointments, records, and information systems with high accuracy.
• Analyse donor attendance and donation information to support service performance.
• Use NHSBT systems to support efficient centre operations and staff development.
• Contribute to continuous improvement of donor experience and processes.
• Collaborate with nurses, healthcare assistants, managers and colleagues to deliver high-quality service.
• Ensure confidentiality and data protection compliance for records and processes.

Skills

Donor records management

Customer service orientation

Attention to detail

Organisation skills

Teamwork

Education

NVQ level 3 in Customer Service

Tools

Microsoft Office

Job description

Donor Centre Administrator

This vacancy is not eligible for Visa Sponsorship. Please do not apply unless you have another means of establishing a right to work

Job Summary

As a Donor Centre Administrator, you will play a vital role in helping NHS Blood and Transplant (NHSBT) deliver life-saving blood donations to patients who need them. You will build strong relationships with donors, manage appointment schedules, and provide an outstanding experience for everyone visiting or contacting the donor centre. Working as part of a multidisciplinary team, you will use your organisational skills, attention to detail, and technical expertise to ensure donor records, appointments, and centre administration are managed accurately and efficiently. This is an opportunity to make a meaningful contribution to patient care, develop specialist skills, and help ensure donors are available when they are needed most.

This role operates on a 7-day rota. Full-time hours are worked over 4 days per week, with shifts of approximately 9.75 hours per day.

Main duties of the job

• Build positive relationships with donors, helping ensure donation appointments are planned and maintained to meet patient needs.
• Deliver an excellent customer experience by welcoming donors and responding to enquiries by phone, email, and in person with professionalism, compassion, and respect.
• Manage donor appointments, records, and information systems with a high level of accuracy to support safe and effective donation services.
• Analyse donor attendance and donation information, taking appropriate action to support service performance and continuity.
• Use your expertise with NHSBT systems and software to support efficient centre operations and help colleagues develop their knowledge.
• Contribute to continuous improvement by identifying opportunities to enhance donor experience, administrative processes, and service delivery.
• Work closely with nurses, healthcare assistants, managers, and other colleagues to deliver a high-quality service for donors and patients.
• Ensure confidential information, records, and administrative processes are managed in line with policies, procedures, and data protection requirements.

About You

Experience and Knowledge

• Experience of maintaining extensive records in both paper and electronic format in a way that allows others to quickly retrieve information
• Experience of working and complying with standard procedures and confidential information
• Experience of working in a high paced, customer focussed environment
• Knowledge of organising and prioritising a busy and varied workload
• Good working knowledge of Information Technology, covering a range of Microsoft applications or equivalent packages

Qualifications and Training

• Educated to NVQ level 3 in Customer Service, or equivalent experience.
• Demonstrate commitment to own Continued Professional Development (CPD)

About Us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do.

By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work - and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.

You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

What we offer:

• Flexible working options - we promote flexible working where the role allows. We’re happy to discuss what flexibility might look like for you.
• Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
• Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions
• Supportive learning culture - we’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
• Health and wellbeing support - we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavor to provide tailored workplace adjustments where possible.

As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.

You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website:

• Read about our application process
• Learn more about our culture at NHSBT

Next steps

This vacancy will close at 23:59 on Thursday 1st October 2026; however, this vacancy may close sooner than the advertised deadline if we receive a high volume of application.

The assessment process for this role will include a single interview. Interviews are anticipated to take place during the week commencing 12 October 2026, subject to confirmation.

For informal enquiries please contact –

Clare Carman, Donor Centre Manager N&M, [e-mail]