Donor Care & Supporter Relations Executive (Hybrid)

Great Ormond Street Hospital; Camden Town; Hybrid; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Annual leave

Hybrid work

Pension scheme

Life assurance

Wellbeing benefits

Job summary

Great Ormond Street Hospital Charity is seeking a Supporter Relations Executive to join our fundraising team. You will be the frontline ambassador for supporters, ensuring an excellent experience and careful donor stewardship. The role is a 12-month fixed-term contract with a hybrid working pattern (2 days per week in the office).

The salary is £33,500 per year, with benchmarking data guiding pay and a commitment to fair, transparent compensation.

Qualifications

• Experience delivering excellent supporter experience.
• Experience handling donations and donor journeys.
• Strong written and spoken communication.
• Comfort with DBS checks is expected for this role.

Responsibilities

• Be the first point of contact for supporters and provide information and guidance to maximise income.
• Communicate with supporters via telephone, post and email as a passionate ambassador for GOSH Charity.
• Take donations and registrations and thank donors according to the supporter journeys.
• Receive and respond to complaints about fundraising activity and liaise to resolve where possible.

Skills

Exceptional communication

Attention to detail

Public fundraising

Data management

Tools

CRM databases

Job description

Great Ormond Street Hospital Charity is seeking a Supporter Relations Executive to join our fundraising team. You will be the frontline ambassador for supporters, ensuring an excellent experience and careful donor stewardship. The role is a 12-month fixed-term contract with a hybrid working pattern (2 days per week in the office).

The salary is £33,500 per year, with benchmarking data guiding pay and a commitment to fair, transparent compensation.