Supporter Relations Executive

Great Ormond Street Hospital; Greater London; Hybrid; GBP 30,000 - 37,000; Part time

Benefits offered by this job

30 days annual leave (plus bankhol)

Flexible working

Enhanced pension scheme

Life assurance

Health & wellbeing programs

Job summary

Great Ormond Street Hospital is seeking a Supporter Relations Executive to join our Fundraising team. You will deliver an excellent supporter experience and be at the forefront of fundraising activity, handling donations and supporter communications in a hybrid role.

The 12-month fixed term contract offers a hybrid working pattern, with two office days per week, reporting to the fundraising leadership. DBS check is noted as required.

Qualifications

• Strong written and oral communication skills.
• Experience working with the public to inspire support.
• Experience working with databases, with attention to detail and good data management.
• Ability to deliver exceptional supporter experience for fundraisers and donors.
• Strong collaboration skills.
• A passion for working in public fundraising and inspiring supporter experience.

Responsibilities

• Act as the first point of contact for supporters, providing information and support to maximise income.
• Communicate with supporters via telephone, post and email as a passionate ambassador for the charity.
• Process donations and registrations and acknowledge donations in line with donor journeys.
• Receive and respond to complaints about fundraising activity and work with teams to resolve issues.

Skills

Strong communication

Donor engagement

Data management

Collaboration

Public fundraising

Attention to detail

Job description

Supporter Relations Executive

Application Deadline: 26 October 2026

Department: Fundraising

Employment Type: Fixed Term Contract

Location: Great Ormond Street Hospital Children's Charity

Reporting To: Tahania Sultana

Compensation: £33,500 / year

Description

Are you passionate about delivering an excellent supporter experience? Do you get excited about fundraising and reaching fundraising goals? Have you got a meticulous attention to detail? If so, then this role is for you!

Great Ormond Street Hospital Charity are hiring for a Supporter Relations Executive to join our supporter relations team. You will be at the forefront of delivering exceptional supporter experience at the highest standards.

This position is a 12 month fixed term contract

Salary

The salary this position is £33,500 per annum and we operate a hybrid working policy of 2 days per week in the office.

In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.

Key Responsibilities

• Act as the first point of contact for supporters, providing information, advice and support to maximise income in the most efficient way.
• To communicate with supports in a prompt, helpful and professional manner via telephone, post and email – being a passionate ambassador for GOSH Charity.
• To take donations and registrations and thanking donations in accordance with the supporter relations strategy and donor journeys.
• To receive and respond to complaints about the Charity’s fundraising activity, liaising with colleagues and agencies to reach a satisfactory resolution for the supporter wherever possible.

Skills, Knowledge & Expertise

• Previous experience working with the public to inspire their support.
• Ability to provide an exceptional supporter experience for fundraisers and donors.
• Strong written and oral communication skills.
• Experience working with databases, with attention to detail and good data management.
• Strong collaboration skills.
• A passion for working in public fundraising and delivering engaging and inspiring supporter experience.

Previous experience in the charity sector is not essential for this position, but is highly desirable.

DBS - note a Basic DBS check is required for this role.

Closing Date: 26th October 2026

Job Benefits

• 30 days annual leave (plus bank holidays)
• A flexible approach to working arrangements.
• Access to our enhanced pension scheme
• Life assurance
• Access to various health and wellbeing schemes, including the employee assistance programme.