Domestic Supervisor - HHCS

Hampshire Hospitals NHS Foundation Trust; Winchester, Basingstoke; On-site; GBP 32,000 - 42,000; Full time

Job summary

Hampshire Hospitals NHS Foundation Trust is seeking a Domestic Services Manager to lead HHCS domestic operations across Winchester and Basingstoke campuses. You will supervise the domestic, hydration and support services, ensuring high-quality, patient-focused delivery while complying with safety and infection-control standards.

The role requires rota planning, staff development, stock control and close coordination with wards to maintain service continuity on a seven-day rotating pattern,

Qualifications

• Knowledge of health and safety regulations and infection control procedures.
• Experience in supervising domestic or public-facing services.
• Ability to use IT packages including Teams, Outlook, Excel and Word.

Responsibilities

• Lead and coordinate daily domestic operations across HHCS sites, ensuring resource allocation and service continuity.
• Manage, develop and support the domestic team to deliver safe, compliant cleaning services.
• Monitor service quality through audits and performance reporting to achieve KPIs and standards.
• Oversee stock control, maintenance reporting and equipment issues.
• Develop relationships with wards and departments to support operational requirements and continuous improvement.
• Plan rosters, monitor attendance, recruit support, and manage staff performance and development.

Skills

Health and safety awareness

Manual handling knowledge

Communication skills

Team supervision

Problem solving

Education

NVQ in supervision

Literacy and numeracy Level 1

Tools

Teams

Outlook

Excel

Word

Job description

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

Job overview

The post holder is responsible for the operational management and delivery of high-quality, patient-focused domestic services across Hampshire Hospitals Contract Services (HHCS) sites and premises. The post holder will lead the provision of Domestic, Hydration and associated support services, ensuring ensuring services consistently meet statutory requirements, National Standards of Healthcare Cleanliness, Trust policies and Key Performance Indicators (KPIs).

The post holder is required to assist the Service Lead in the day-to-day running of the domestic and soft facilities services team and undertaking general cleaning duties. They will ensure that staff are trained and equipped to deliver and actively maintain the high standards required.

We welcome drive and enthusiasm together with a flexible approach which supports staff through hands on working where required. Due to the nature of the work this role is set around a 7 day working pattern which means it is on a rotational shift pattern which includes weekends, nights and Bank Holidays. The role will also involve working as part of the management and supervisory team, covering Winchester and Basingstoke hospitals.

Main duties of the job

• Lead and coordinate daily domestic operations across the HHCS managed areas, ensuring appropriate allocation of resources and maintaining service continuity across designated areas.
• Manage, develop and support the domestic team to deliver safe, compliant and high-quality cleaning services in line with Trust standards, policies and performance targets.
• Monitor service quality through audits, inspections and performance reporting to achieve agreed KPIs and standards.
• Oversee specialist cleaning programmes, ensuring effective planning, delivery and record keeping.
• Develop strong working relationships with wards, departments and key stakeholders to support operational requirements and continuous service improvement.
• Ensure effective workforce management through rota planning, attendance monitoring, recruitment support, performance management, appraisals and staff development.
• Oversee stock control, resource allocation and the timely reporting and resolution of maintenance, equipment and service-related issues.
• Maintain accurate operational records and management information, ensuring compliance with Trust procedures, governance requirements and statutory obligations.
• Promote a culture of safety, quality, accountability and continuous improvement, ensuring services contribute positively to patient experience, infection prevention and staff wellbeing.

Working for our organisation

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital.

The post holder will be employed by Hampshire Hospitals Contract Services Ltd. (HHCS) a wholly owned subsidiary of Hampshire Hospitals NHS Foundation Trust (HHFT). HHCS currently owns and operates several buildings and services within and on behalf of HHFT and is expanding with several new buildings opened and taken over in the past year.

Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

Detailed job description and main responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

Person specification

Training & Qualifications

Essential criteria

• Health and Safety Awareness
• Manual Handling Knowledge
• NVQ in Supervision or willing to take on development
• Level 1 standard Literacy and Numeracy Test on entry / or equivalent

Desirable criteria

• BICSc Qualified
• Health and Safety Qualification
• Customer Care Training
• Dementia Training
• ESDL or similar IT Qualification

Experience & Knowledge

Essential criteria

• Knowledge of manual handling and health and safety regulations
• Knowledge of Infection Control procedures
• Experience of day to day supervision of staff
• Previous experience in a Domestic Service or similar public facing service
• To be able to use IT packages including Teams, Outlook, Excel and Word

Desirable criteria

• Experience of working in a healthcare environment
• Awareness of COSHH regulations
• Experience of managing large teams

Skills & Ability

Essential criteria

• Ability to communicate with staff, visitors and patients under challenging circumstances
• Ability to record details clearly and accurately
• Understanding of rota management and annual leave

Desirable criteria

• Experience Leading a Team
• Conflict Resolution / Breakaway training

Other Specific Requirments

Essential criteria

• Physically fit enough to undertake duties / lifting, standing, twisting and bending movements activities safely
• Able to remain calm under pressure and in difficult situations
• Problem solver able to deal with difficult situationsAble to prioritise workload
• Be a good communicator
• Be adaptable and willing to develop

Desirable criteria

• Driving Licence
• Experience of using different IT devices

Using AI in Your Application

We support the use of technology to help manage time and improve efficiency, but it is your responsibility to ensure your application is personalised and accurately reflects your own skills, experience and values.

AI tools can be useful when drafting an application, but they should only be used to assist you. The content submitted must be your own work and an authentic representation of your knowledge, abilities and experiences.

Applications that rely heavily on AI-generated content may be rejected. For example, we may receive multiple applications containing identical or generic wording that does not reflect the individual applicant.

The use of AI during assessments, including interviews, is not permitted unless this has been agreed in advance as a reasonable adjustment. For virtual interviews, you may be asked to provide a 360-degree view of the room and confirm that no additional devices are being used. If AI use is suspected during an interview, we may pause the interview, ask questions regarding its use, or adapt our assessment approach.

Working in healthcare requires integrity, honesty and accountability. We expect all applications and assessments to be a genuine reflection of your own experience, knowledge and values.

Our Commitment to Inclusion

We are committed to equality, diversity and inclusion in both the delivery of our services and the recruitment and management of our staff.

We welcome applications from everyone who has the skills, experience and values required for the role, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership status, pregnancy or maternity.

Happy to Talk Flexible Working

We are committed to supporting flexible ways of working and will consider all requests for flexible and part-time working wherever service needs allow.

English Language Requirement

In line with Part 7 of the Immigration Act 2016, all applicants must be able to communicate effectively in spoken and written English. This will be assessed during the recruitment process.

Keeping Patients Safe

At Hampshire Hospitals NHS Foundation Trust, patient safety is our highest priority. We recommend that staff are vaccinated against COVID-19 and understand that we continue to care for patients who are COVID-19 positive within our services.

Probationary Period

All new employees will be required to complete a six-month probationary period as part of their employment with the Trust.