Domestic Supervisor

Sodexo Group; Aylesbury; Hybrid; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Parking on site

Uniform provided

Mental health resources

Employee Assistance Programme

Full training and protective uniform

Job summary

Sodexo at Stoke Mandeville Hospital is seeking a Domestic Supervisor to lead and develop a team of Domestic Assistants, delivering a clean, safe, and welcoming environment for patients, staff and visitors. You will manage staffing, resolve service requests promptly, and support training and audits to uphold high standards.

Join a dedicated team where your leadership makes a real difference in patient care and experiences, with on-site parking and a permanent contract.

Qualifications

• Experience supervising a cleaning/domestic or facilities team.
• Ability to organise staffing, rotas and audits.
• Excellent communication and leadership skills.
• Physical ability to perform manual tasks.
• Commitment to infection prevention and patient safety.

Responsibilities

• Lead and support a team of Domestic Assistants to maintain high standards of cleanliness and service.
• Organise daily staffing, rotas, annual leave and overtime.
• Respond quickly to requests via Helpdesk and Navenio systems.
• Carry out regular quality and cleanliness audits and take action to improve standards.
• Support recruitment, induction, training and performance assessments.
• Manage domestic equipment and materials within budget and ensure proper maintenance.
• Foster positive relationships with hospital teams while following health and safety procedures.

Skills

Team leadership

Attention to detail

Customer service

Health & safety awareness

Tools

Navenio

Helpdesk system

Job description

Domestic Supervisor

Stoke Mandeville Hospital, Mandeville Road, Aylesbury, Bucks, HP21 8AL

Healthy outcomes start with positive patient experiences.

• £14.49 per hour + Sodexo benefits
• 40 hours per week
• Shift Pattern: 5 days out of 7
• Parking on site / Uniform provided
• Permanent contract

Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is: HP21 8AL

Please take the time to read the attached job description

Job Introduction

Make a Difference Every Day

Join a role where your work truly matters. As a Domestic Supervisor with Sodexo at Stoke Mandeville Hospital, you’ll play a key part in creating a safe, clean, and welcoming environment that directly impacts the health and well-being of patients, staff, and visitors. Your leadership will help prevent the spread of infection and contribute to a high standard of care. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

What You’ll Do

• Lead and support a team of Domestic Assistants, making sure high standards of cleanliness, hygiene and service are consistently maintained across the hospital.
• Organise daily staffing, rotas, annual leave and overtime, ensuring the right people are in the right place at the right time.
• Respond quickly and effectively to requests through the Helpdesk and Navenio systems, prioritising urgent requirements and deploying resources accordingly.
• Carry out regular quality and cleanliness audits, taking prompt action where standards need to improve.
• Support recruitment, induction, training, competency checks and appraisals, helping colleagues develop and perform at their best.
• Manage domestic equipment and materials responsibly, ensuring they are clean, secure, well maintained and used within budget.
• Build positive relationships with colleagues, patients, clients and other hospital teams, while always following health, safety, infection prevention, confidentiality and trust procedures.

What You’ll Bring

• Experience of supervising or leading a cleaning, domestic or facilities team, ideally within a healthcare or similarly demanding environment.
• Good attention to detail and the ability to complete audits, records and other documentation accurately.
• Physical ability to carry out manual aspects of the role.
• A proactive approach and the confidence to respond quickly to service requests and resolve issues effectively.
• Professional integrity, reliability, and a positive attitude.
• A customer-focused approach, with clear communication skills and a commitment to delivering a high-quality, responsive service for patients, colleagues and clients.

Be part of a team that puts people first—and feel proud of the difference you make every day.

What we offer:

Working at Sodexo isn’t just a job — it’s a chance to make a difference every day. You'll be part of a supportive team, act with purpose, and thrive in a role where your work matters. We also offer a range of benefits to support you and your loved ones:

• Mental health and wellbeing resources
• Employee Assistance Programme (including financial/legal advice & personal support)
• Free health & wellbeing app with 24/7 virtual GP access
• Discounts on high street brands for you and your family
• Salary finance tools and financial wellbeing resources
• Retirement savings plan and life insurance
• Full training and protective uniform provided.
• Opportunities to gain experience through learning and development.
• Cycle to Work scheme & volunteering opportunities.
• Flexible working and a dynamic team environment
• Competitive pay

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed tobeingan inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.