Domestic Heating Engineer

Aster Group

Romsey

On-site

GBP 42,000 - 51,000

Full time

14 days+

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Benefits offered by this job

Flexible working

Wellbeing programme

Career development

Pension plan

Volunteering hours

Shop discounts

Job summary

Aster Group is seeking a skilled Domestic Heating Engineer to service and repair gas boilers in domestic properties around Romsey, Hampshire. The role requires a time-served plumbing/heating background and valid gas qualifications.

You will work largely independently with strong support from a regional supervisor and a PDA-based job system. We offer a company vehicle and a role that focuses on safety, high-quality customer service, and professional development within a purpose-led organisation.

Qualifications

Knowledge of gas safety regulations and safe working practices.
Experience servicing and repairing gas boilers in domestic homes.
CCN1, CKR1, HTR1, CENWAT1 gas qualifications or equivalent.

Responsibilities

Servicing gas boilers and repairing in domestic dwellings.
Work scheduled via handheld PDA on regionally assigned tasks.
Maintain high standards of customer service in customers' homes.

Skills

Gas safety awareness

Customer service focus

Communication skills

Teamwork / autonomy

Education

Gas qualifications (CCN1, CKR1, HTR1, CENWAT1)

Gas apprenticeship or time served plumbing & heating

Oil qualification (benefit)

Tools

PDA device

Job description

Job Title: Domestic Heating Engineer

Location: Romsey, Hampshire

Salary: £46,196 per annum

Job type: Permanent, Full Time. 37 hours per week.

Closing Date: 3rd November 2026.

Are you a brilliant Domestic Heating Engineer looking to further your career with a purpose led organisation who really cares about their people? Good, our Gas team has an exciting opportunity for you to join us working around the Romsey area.

You'll bring your proven track record of servicing gas boilers & repairs in a domestic dwelling to support the Hampshire heating team.

Your work is scheduled in for you and jobs are shared with you via an electronic handheld device (your PDA) so you'll be comfortable using technology and IT systems.

You'll work alone primarily, so you'll be confident working to your own initiative, but you will get plenty of support from your regional supervisor.

The team get together for team meetings, these are face to face, you'll attend toolbox talks for regular training and company updates.

You’ll be given a company vehicle to get around our communities, so you’ll need a full UK manual driving licence.

You’ll primarily be working in the Hampshire region but may be required to work across the wider area if there's business need.

You’ll be an ambassador for us with a "can do" attitude and a right service, first time mentality.

You’ll enjoy providing high quality service to our customers whilst being the friendly face of Aster.

About You

You’ll have a time served plumbing and heating apprenticeship or hold a gas qualification (NVQ or equivalent) with proven experience of working in domestic dwellings.

You’ll also hold CCN1, CKR1, HTR1 & CENWAT1 qualifications and if you've got an oil qualification that would be great.

If you've worked in social housing that's a bonus but is not essential.

As a Domestic Heating Engineer, you'll know that safety is priority therefore you'll have knowledge and understanding of gas safety regulations and will carry out all works in line with this.

You’ll also have a good understanding of health & safety regulations.

You’ll be motivated with a focus on customer service as you'll be in our customers' homes every day.

You’ll also liaise with our internal colleagues to ensure works are completed and any ongoing works are logged appropriately.

You’ll have a flexible approach to work with the ability to take part in an out of hours standby rota within your region.

You’ll be able to work effectively in a team and autonomously when necessary and have enthusiasm for providing excellent customer service and an ability to keep calm in difficult situations.

Good communication skills both verbally and written are essential for this role. You will need to be willing and able to meet face fit requirements.

What's in it for me

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs
A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
We invest in colleagues' careers and development through our leader and colleague development frameworks
Defined Contribution Pension and attached life assurance
Volunteering hours available to all colleagues to enable them to give back
Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
Enhanced leave
We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives

Candidates with experience of