Domestic Heating Engineer

Aster Group; England; À distance; GBP 42 000 - 51 000; Plein temps

Avantages offerts par ce poste

Flexible working

Wellbeing programme

Career development

Pension with life assurance

Volunteering hours

Discounts and savings

Enhanced leave

Recognition initiatives

Résumé du poste

Aster Group is seeking a Domestic Heating Engineer to service and repair gas boilers in domestic properties around the East Dorset area. You will work largely alone, using a PDA to receive jobs, with support from a regional supervisor and regular toolbox talks for training.

You will hold required gas qualifications and have a proven track record in domestic dwellings, prioritising safety and high customer service in every visit.

Qualifications

• Time served plumbing and heating apprenticeship or hold a gas qualification with proven experience in domestic dwellings.
• CCN1, CKR1, HTR1 & CENWAT1 qualifications; oil qualification beneficial.
• If worked in social housing, that’s a bonus but not essential.
• Knowledge of gas safety regulations and health & safety requirements.
• Strong customer service focus and ability to work in customers' homes.
• Able to work autonomously and as part of a regional team; flexible for standby rota.
• Good communication skills; able to meet face-fit requirements.

Responsabilités

• Service gas boilers and carry out repairs in domestic dwellings.
• Work scheduled via handheld device; log works and keep records.
• Liaise with internal colleagues to ensure works are completed and updated.
• Attend toolbox talks and team meetings for training and updates.

Description du poste

Salary: £46,196 per annum Location: East Dorset Hours: 37 hours per week Are you a brilliant Domestic Heating Engineer looking to further your career with a purpose led organisation who really cares about their people? Good, our Gas team has an exciting opportunity for you to join us working around the East Dorset area. You’ll bring your proven track record of servicing gas boilers & repairs in a domestic dwelling to support the Dorset heating team. Your work is scheduled in for you and jobs are shared with you via an electronic handheld device (your PDA) so you’ll be comfortable using technology and IT systems. You’ll work alone primarily, so you’ll be confident working to your own initiative, but you will get plenty of support from your regional supervisor. The team get together for team meetings, these are face to face, you’ll attend toolbox talks for regular training and company updates. You’ll be given a company vehicle to get around our communities, so you’ll need a full UK manual driving licence. You’ll typically be working in the East Dorset region but may be required to work across the wider area if there’s business need. You’ll be an ambassador for us with a “can do” attitude and a right service, first time mentality. You’ll enjoy providing high quality service to our customers whilst being the friendly face of Aster.

About You

You’ll have a time served plumbing and heating apprenticeship or hold a gas qualification (NVQ or equivalent) with proven experience of working in domestic dwellings. You’ll also hold CCN1, CKR1, HTR1 & CENWAT1 qualifications and if you've got an oil qualification that would be great. If you’ve worked in social housing that’s a bonus but is not essential. As a Domestic Heating Engineer, you’ll know that safety is priority therefore you’ll have knowledge and understanding of gas safety regulations and will carry out all works in line with this. You’ll also have a good understanding of health & safety regulations. You’ll be motivated with a focus on customer service as you’ll be in our customers’ homes every day. You’ll also liaise with our internal colleagues to ensure works are completed and any ongoing works are logged appropriately. You’ll have a flexible approach to work with the ability to take part in an out of hours standby rota within your region. You’ll be able to work effectively in a team and autonomously when necessary and have enthusiasm for providing excellent customer service and an ability to keep calm in difficult situations. Good communication skills both verbally and written are essential for this role. You will need to be willing and able to meet face fit requirements.

What’s in it for me

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

• Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
• A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
• We invest in colleagues’ careers and development through our leader and colleague development frameworks
• Defined Contribution Pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
• Enhanced leave
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives

Successful applicants will be required to complete a Basic DBS check. We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

All offers of employment are subject to the successful candidate providing proof of their right to work in the UK. Aster Group and its subsidiary brands do not hold a sponsor licence and are therefore unable to provide visa sponsorship.

Download Documents

• The Aster Way Culture Handbook
• Domestic Heating Engineer Role Profile.pdf