Dog Intake Coordinator

BATTERSEA DOGS' AND CATS' HOME; Greater London; On-site; GBP 11,000 - 14,000; Part time

Benefits offered by this job

36 days annual leave (pro-rated for PT

Discounted gym memberships

Employee Assistance Programme

Wellbeing resources

Pension contributions up to 10%

Healthcare cash plan

Job summary

Battersea Dogs' and Cats' Home is seeking a Dog Intake Officer in London. This part-time role (16 hours per week) works on a rota including weekends and bank holidays under a 12-month fixed-term contract.

You will be the first point of contact for customers looking to bring a dog into Battersea, coordinating intake enquiries and ensuring dogs are admitted safely and efficiently. You will gather information on dog histories, explain intake policies, and provide compassionate support.

Qualifications

• Coordinate calls and enquiries to intake lines and explain policies.
• Provide high-quality, compassionate customer service including support for vulnerable people.
• Gather accurate behavioural and medical histories and update central database.

Responsibilities

• Coordinate calls and enquiries to the intake lines, explaining Battersea’s intake policies and procedures.
• Arrange dog admissions efficiently, working closely with the Intake Team Leaders.
• Provide high-quality, compassionate customer service, including support for vulnerable people in line with safeguarding policies.
• Gather accurate behavioural and medical histories, including vaccination and import information for dogs arriving from overseas.
• Welcome dogs into appropriate kennels, record observations and update our central database.
• Carry out investigations to establish ownership where required.
• Provide occasional weekend and ad-hoc cover for Lost Dogs, helping reunite dogs with their owners and supporting the intake of stray dogs from Local Authorities.

Skills

Customer service

Communication

Safeguarding

Job description

Job Reference

BDCH6431

Location

London

Function

Intake

Salary

£12,398 per annum (based on full time equivalent of £30,994 per annum)

Status

Part Time

Job Type

Fixed Term Contract

Hours Of Work

16 hours per week on a rota basis, including some weekends and bank holidays

Please note this is a part-time (16 hours per week) and 12 month fixed-term contract.

Our Dog Operations team is dedicated to delivering the highest standards of welfare and care for every dog on their journey through Battersea — from intake and assessment through to rehoming. As a Dog Intake Officer, you’ll be the first point of contact for customers looking to bring a dog into Battersea. You’ll coordinate intake enquiries, provide clear and compassionate support, and ensure dogs are admitted safely and efficiently.

What you’ll be doing

• Coordinate calls and enquiries to the intake lines, explaining Battersea’s intake policies and procedures.
• Arrange dog admissions efficiently, working closely with the Intake Team Leaders.
• Provide high-quality, compassionate customer service, including support for vulnerable people in line with safeguarding policies.
• Gather accurate behavioural and medical histories, including vaccination and import information for dogs arriving from overseas.
• Welcome dogs into appropriate kennels, record observations and update our central database.
• Carry out investigations to establish ownership where required.
• Provide occasional weekend and ad-hoc cover for Lost Dogs, helping reunite dogs with their owners and supporting the intake of stray dogs from Local Authorities.

What we can offer you

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 36 days of annual leave (inclusive of 8 days Bank Holiday leave allowance) per year for full time employees (pro-rated for part-time employees).
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.

Working with our rescues is a very rewarding experience. Your work plays a vital role in giving our dogs and cats a chance at finding their forever home. Everyday will be different and will come with its own unique challenges. We are looking for people with the resilience and adaptability to handle all aspects of this role. It is important to note that the role does involve a lot of physical tasks which are required to provide the exceptional standards of care to our animals.

Diversity and inclusion

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact [e-mail] or call us on 020 3887 8341. Greyscale copies of the recruitment pack are also available on request.

More about us

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 5th October 2026, 11.59pm

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): To be confirmed

For more information about the role, please download our Recruitment pack.