Animal Support Coordinator

Battersea; Greater London; On-site; GBP 11,000 - 17,000; Part time

Benefits offered by this job

Annual leave 36 days

Gym discounts

EAP

Pension contributions

Healthcare cash plan

Job summary

Battersea is hiring two part-time Animal Support Coordinators to assist dogs and cats during evenings and outside core hours, including intake coordination when needed. The roles support the smooth running of Battersea’s core operational service and require attention to detail and a caring approach.

You will handle stock replenishment, cleaning, and admin duties, and attend training at our London site during a two-week programme. Benefits include generous leave, pension, and healthcare options.

Qualifications

• Experience handling unfamiliar dogs and cats with diverse temperaments.
• Ability to work independently with minimal supervision.
• Strong organisational and record-keeping skills.
• Experience delivering customer service, including challenging situations.
• Commitment to hygiene and safety procedures.
• Basic IT skills and comfortable using computers.

Responsibilities

• Support dogs and cats in care and assist with intake when required.
• Stock replenishment and upkeep of clean operational areas.
• Administrative tasks and data entry as needed.
• Attend training sessions at the London site as required.

Skills

Handling unfamiliar dogs and cats

Independent work

Organisational skills

Customer service experience

Basic IT skills

Job description

At Battersea, we aim never to turn away a dog or cat in need of our help, and we are committed to ensuring that every dog and cat receives the highest standard of care.

We are hiring two part-time Animal Support Coordinators to support dogs and cats in need of direct care when our centres are closed to the public. In some cases, these roles will coordinate the intake of a dog or cat into Battersea’s care.

The Animal Support Coordinators will also focus on supporting the smooth running of Battersea’s core operational service, including stock replenishment, cleaning operational areas, and administrative responsibilities.

We’re looking for someone with:

• Practical experience handling unfamiliar dogs and cats, displaying a range of behaviours and temperaments, including high levels of stress.
• Confidence and motivation to work independently.
• Strong organisational, record-keeping and attention-to-detail skills
• Experience delivering excellent customer service, ideally with experience supporting challenging customers or individuals in crisis.
• Confidence following procedures and maintaining high standards of cleanliness and hygiene.
• Basic IT skills and the ability to work independently.

We have two positions available:

• 28 hours per week (4 days a week, 4:00PM to 11:30PM)
• 21 hours per week (3 days a week, 4:00PM to 11:30PM)

Please note, whilst these roles take place outside of core operating hours for Battersea, the successful applicants will need to attend our London site during core working hours (9:00AM-5:00PM) to complete a training programme over the course of two weeks, with regular onsite training as required. The details of this will be confirmed with the successful applicants.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 36 days of annual leave (inclusive of 8 days Bank Holiday leave allowance) per year for full time employees (pro-rated for part-time employees).
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Working with our animals:

Working with our rescues is a very rewarding experience. Your work plays a vital role in giving our dogs and cats a chance at finding their forever home. Everyday will be different and will come with its own unique challenges. We are looking for people with the resilience and adaptability to handle all aspects of this role. It is important to note that the role does involve a lot of physical tasks which are required to provide the exceptional standards of care to our animals.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact [e-mail] or call us on 020 3887 8341. Greyscale copies of the recruitment pack are also available on request.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): To be confirmed

For more information about the role, please download our Recruitment pack from our Careers website.