Document Management Administrator

Advanced Supply Chain Group; Telford; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Pension scheme

Length of service rewards

Referral bonuses

Exclusive discounts

Health & wellbeing programs

Mental health support

Family-friendly policies

Community engagement

Generous holiday allowance

Employee voice initiatives

Job summary

Reconomy in Telford is seeking a detail‑oriented Document Management Administrator to join our Accounts team on a 3–6 month fixed‑term contract. You will chase missing tickets and documents from our service providers, scan and upload proofs of delivery, and ensure records are accurate and accessible.

You will communicate professionally by phone and email, meet deadlines, and support a collaborative team focused on accuracy and customer service.

Qualifications

• Confident communicating by phone and email.
• Ability to write professional, clear emails.
• Proficient in Microsoft Office for daily use.
• Comfortable working to deadlines in a fast-paced environment.
• Strong team player with ability to work under pressure.

Responsibilities

• Chase missing tickets and documentation from service providers.
• Scan and upload proof of deliveries into the system.
• Request missing documentation promptly and accurately.
• Meet monthly targets and deadlines set.
• Respond to internal and external queries with high service levels.

Skills

Phone & email communication

Written communication

MS Office proficiency

Deadline-driven

Team player

Tools

Microsoft Office

Job description

Document Management Administrator

Department: Finance

Employment Type: Fixed Term Contract

Location: Telford

Reporting To: Kelly Cope

Description

At Reconomy, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management.

With over 30 years of experience, we combine cutting-edge technology with the power of people to deliver bespoke, end-to-end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals - while driving real change.

At Recycle Loop’s Telford Office, you’ll work alongside over 300 passionate colleagues, all committed to a single vision: a world without waste.

Specialist teams with extensive experience in sectors such as House Building, Construction, Manufacturing, Retail and Hospitality build strong customer relationships, understand business challenges and create tailored, innovative waste management solutions.

Our success is built on four core values:

• Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
• Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
• Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
• Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.

About the role

We are looking for an organised and detail‑focused Document Management Administrator to join our Accounts team. In this role, you will be primarily responsible for chasing missing tickets and documentation from our service providers via phone and email. If you pride yourself on your attention to detail and enjoy being part of a supportive team, this could be the perfect opportunity for you.

Your accuracy, communication skills, and ability to work to deadlines will be key in ensuring all documentation is completed to a high standard and stored correctly.

Some of the key responsibilities:

• Scan and upload proof of deliveries into the system, ensuring accuracy at all times.
• Request any missing documentation from service providers.
• Achieve monthly targets and meet the deadlines set.
• Obtain missing documents efficiently and accurately.
• Respond promptly to internal and external queries, maintaining an excellent service at all times.

This opportunity is available on a 3-6 month fixed-term contract. We're looking for someone who lives within a commutable distance of our Telford office.

What we need from you

• Confident communicating by phone and email.
• Ability to write professional, clear, and grammatically accurate emails.
• Able to use Microsoft Office effectively in a day‑to‑day role.
• Comfortable working to deadlines in a fast‑paced environment.
• A strong team player with the ability to work well under pressure.

What we offer

• Financial perks: Pension scheme, length of service rewards, and referral bonuses
• Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts
• Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme
• Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders
• Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme
• Community engagement: Volunteer days and collaboration with local charities
• Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options
• Employee voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change