Document Control & Client Experience Associate

Aiic Group; Peterborough; On-site; GBP 21,000 - 27,000; Full time

Job summary

Aiic Group seeks a professional to support our UK office with mailroom and general admin duties in Peterborough. You will open post, process outgoing mail, manage deliveries and assist clients and visitors, maintaining a professional approach at all times.

You will reference documents against Salesforce and legacy systems, certify IDs, and help train new staff. A can-do attitude and strong organisational skills are essential to supporting our team and operations.

Qualifications

• Professional, flexible and reliable attitude and approach.
• Strong organisational skills and presentable appearance.
• Customer-focused with a proactive attitude and strong communication.
• Ability to work in a team as well as independently; initiative and problem solving.
• Proficiency in Microsoft Office and ready to learn case management systems.

Responsibilities

• Open post, sorting, scanning, and distributing mail from the digital mailroom tool.
• Process outgoing post including letters and parcels via Royal Mail PPI, Click & Drop or couriers.
• Referencing documents against Salesforce and legacy systems.
• Handle mailroom queries from colleagues and monitor incoming emails.
• Greet clients/visitors and maintain a professional approach.
• Process client documentation and certify ID documents.
• Receive deliveries and distribute accordingly.
• Provide refreshments for clients and meetings.
• Cover holidays and sickness of team members.
• Train new team members and support continuous improvement initiatives.

Skills

Professional attitude

Organisational skills

Presentable appearance

Customer focus

Communication

Team player

Initiative

Attention to detail

Microsoft Office

Salesforce

Tools

Salesforce

Royal Mail PPI

Click & Drop

Job description

Aiic Group seeks a professional to support our UK office with mailroom and general admin duties in Peterborough. You will open post, process outgoing mail, manage deliveries and assist clients and visitors, maintaining a professional approach at all times.

You will reference documents against Salesforce and legacy systems, certify IDs, and help train new staff. A can-do attitude and strong organisational skills are essential to supporting our team and operations.