Document Control Assistant

Aiic Group; Peterborough; On-site; GBP 21,000 - 27,000; Full time

Job summary

Aiic Group seeks a professional to support our UK office with mailroom and general admin duties in Peterborough. You will open post, process outgoing mail, manage deliveries and assist clients and visitors, maintaining a professional approach at all times.

You will reference documents against Salesforce and legacy systems, certify IDs, and help train new staff. A can-do attitude and strong organisational skills are essential to supporting our team and operations.

Qualifications

• Professional, flexible and reliable attitude and approach.
• Strong organisational skills and presentable appearance.
• Customer-focused with a proactive attitude and strong communication.
• Ability to work in a team as well as independently; initiative and problem solving.
• Proficiency in Microsoft Office and ready to learn case management systems.

Responsibilities

• Open post, sorting, scanning, and distributing mail from the digital mailroom tool.
• Process outgoing post including letters and parcels via Royal Mail PPI, Click & Drop or couriers.
• Referencing documents against Salesforce and legacy systems.
• Handle mailroom queries from colleagues and monitor incoming emails.
• Greet clients/visitors and maintain a professional approach.
• Process client documentation and certify ID documents.
• Receive deliveries and distribute accordingly.
• Provide refreshments for clients and meetings.
• Cover holidays and sickness of team members.
• Train new team members and support continuous improvement initiatives.

Skills

Professional attitude

Organisational skills

Presentable appearance

Customer focus

Communication

Team player

Initiative

Attention to detail

Microsoft Office

Salesforce

Tools

Salesforce

Royal Mail PPI

Click & Drop

Job description

• Opening post, sorting, scanning, separating original documents and distributing mail from the digital mailroom tool
• Processing outgoing post including letters and parcels, using Royal Mail PPI system, Click & Drop or couriers as appropriate
• Referencing documents against Salesforce and all legacy systems
• Dealing with colleague queries on mailroom queries
• Monitoring incoming emails
• Greeting clients and visitors, maintaining a professional approach
• Accepting/processing client documentation
• Certifying ID documents
• General admin duties
• Receiving deliveries into the office and distributing accordingly
• Providing refreshments for clients and meetings
• Covering holidays and sickness of team members
• Arranging courier/parcel deliveries and collection when required
• Training new members of the team as necessary, Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth
• Commit: To delivering excellent client experience and working with integrity, investing in long term relationships, creating a strong market position and delivering sustained commercial advantage, Maximum file size is 3.5Mb, accepted file types are PDF, DOCX and ZIP

This organisation strives to operate a policy of equal opportunity and to not discriminate against any person because of sex, race, colour or national origin.

• A professional, flexible and reliable attitude and approach
• Strong organisational skills
• Presentable appearance
• Customer focus with a proactive "can do" attitude
• Strong communication skills & ability to communicate at all levels and across all departments
• Able to work within a team as well as independently
• Able to demonstrate initiative, strong work ethic and ability to problem solve
• Ability to prioritise workload
• Acute attention to detail
• Willingness to learn new skills and adapt to change
• Have a good understanding of the Microsoft office and ability to learn use of case management systems

Taylor Rose is part of the AIIC Group.

Our regulatory body: www.sra.org.uk