DNA Lab Client Services Specialist

Eurofins Uk Forensic Services; Warrington; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 days annual leave

Company pension scheme

Life assurance

Health Cash Plan & EAP

Perkbox benefits

Refer a Friend scheme

Job summary

Eurofins UK Forensic Services in Warrington, England, is seeking a dedicated Client Services Administrator to support our DNA Laboratory operations. You will handle calls, respond to sample enquiries, prepare reports and ensure accurate data entry into the LIMS, acting as the friendly link between laboratory teams and clients.

You will build relationships with customers, deliver daily to monthly reports, follow operational protocols, and maintain GLP standards.

Qualifications

• Experience in fast-moving, high-volume environments.
• Strong data-entry skills with high accuracy.
• Proficient with MS Office and able to learn CLIMS.

Responsibilities

• Deliver fast, accurate data entry that keeps operations moving.
• Be the friendly, professional point of contact for customer queries—internal and external.
• Own the delivery of daily, weekly and monthly customer reports.
• Build strong, positive relationships with customers and understand their needs.
• Follow Customer Operational Protocols and flag updates to the DNA Administration Team Lead.
• Work with Team Lead, Operations Manager and Account Managers to adapt to changing requirements.
• Run invoices and resolve invoice queries with confidence.
• Communicate urgent requests to the laboratory and ensure priority samples are processed correctly.
• Manage the release of results to external customers.
• Handle filing, archiving and retrieval of continuity paperwork and sample cards.
• Prepare returns and transfers in line with courier schedules.
• Maintain a safe working environment and uphold company policies.

Skills

Clear communication

Attention to detail

Interpersonal skills

Multitasking

Data entry

Tools

Microsoft Office

CLIMS

Job description

Eurofins UK Forensic Services in Warrington, England, is seeking a dedicated Client Services Administrator to support our DNA Laboratory operations. You will handle calls, respond to sample enquiries, prepare reports and ensure accurate data entry into the LIMS, acting as the friendly link between laboratory teams and clients.

You will build relationships with customers, deliver daily to monthly reports, follow operational protocols, and maintain GLP standards.