DMWS – Welfare Officer

Confederation of Service Charities; Scotland; On-site; GBP 27,000; Full time

Job summary

A leading charity in the UK is seeking a Welfare Officer to provide essential support to the Armed Forces Community in Lanarkshire. The role involves delivering empathetic welfare support and developing professional networks within the NHS. Candidates should have strong interpersonal skills and ideally hold relevant qualifications in Health & Social Care or social sciences.

Benefits

30 days annual leave plus public holidays

Auto-enrollment into pension scheme

Death in service benefit

Flexible working hours

Work-based parking/mileage expenses reimbursement

Enhanced sick pay

Continued professional development support

Contribution towards eye tests and glasses

Qualifications

• Experience in providing support to others.
• Must hold a full UK Driving Licence and have access to a vehicle.

Responsibilities

• Deliver welfare support to veterans and the Armed Forces Community.
• Develop strong professional networks and manage referrals.
• Provide emotional and practical support to those in need.

Skills

Interpersonal skills

Empathy

Compassion

Flexibility

Education

Health & Social Care qualification at Level 3

Social science NHD or degree

Job description

Location: Lanarkshire
Contract: Full Time
Salary: £26,849.00
Closing date: 17 July 2025

Do you want to make a real difference to the lives of people in the Armed Forces Community? Do you have experience in providing support to others? We are looking for someone with strong interpersonal skills, able to work as part of a team both internally and externally and who is compassionate and passionate about supporting the Armed Forces Community.

ABOUT US

DMWS is an international charity that has been providing medical welfare support to the Armed Forces Community for over 80 years. We are now recruiting a Welfare Officer to work across the NHS Lanarkshire Health Board area, with a base at University Hospital Hairmyres.

The responsibilities of the Welfare Officer (WO) will include the delivery of welfare support, the development of strong professional networks, and the effective management of referrals relating to the Armed Forces Community (veterans, reservists, serving members and their families); ensuring that they receive effective and empathetic support during their hospital stay and when they return home.

DMWS Welfare Officers must be flexible and mobile; while this role is hospital based you will be expected to visit people once they return home; to engage with clinical teams across NHS Lanarkshire and work closely with other DMWS staff operating in other health board areas. In return, you will be working within a dynamic organisation, making a real difference.

You will be responsible for providing empathetic, non-judgemental, and responsive welfare support to veterans and other members of the Armed Forces Community living in Lanarkshire by delivering superb emotional and practical support.

One of the following qualifications is desirable but not essential

or

or

A recognised Health & Social Care or Welfare qualification at Level 3

or

Social science NHD or degree

BENEFITS

We recognise that our staff are the most important asset that we have. We offer employees the following benefits in recognition of their work:-
Annual Leave
We give employees 30 days a year annual leave plus Public Holidays (pro-rata’d for part-time employees).

Pension

Auto enrolment onto DMWS workplace pension scheme – subject to eligibility. You will make a minimum contribution of 5% which DMWS will match. Contributions will be matched up to 6% by DMWS.

Death in Service Scheme

Three times your annual salary to nominated beneficiaries – subject to eligibility

Flexible Working

All flexible working requests are considered – many of our staff work flexible hours and work wholly, or partly from home.

Work-based Parking/Mileage

For those who pay to park at their work-base, fees are repaid through expenses. Mileage claims are reimbursed in line with HMRC guidelines.

Enhanced Sick Pay

Enhanced sick pay scheme for all employees upon completion of their probationary period.

Staff Recognition

Staff are regularly recognised for their work by the leadership team and their peers, via internal events, social media, and industry awards.

Personal Development Programme

DMWS supports employee continuing professional development and training.

• £25 contribution towards eye tests and a contribution of £50 towards glasses. (As long as they are only needed for DSE use and not otherwise needed on a standard prescription).

Applications close on Thursday 17 July 2025

To apply please submit a CV and covering letter explaining why you would be a good fit for the role. Please remember to click on ‘upload’ otherwise we may not receive your attachments. Applicants must hold a full UK Driving Licence and have access to a vehicle which is required for this role. Applications will be considered as they are submitted. DMWS reserve the right to close the application process early and feedback will only be provided to candidates who attend interviews. Employment subject to pre-employment checks including satisfactory references and DBS/SC checks.