Divisional Sales Support Manager

Optical Express; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

33 days annual leave

Free or discounted optical products and procedures

Modern working environment with technological support

Job summary

A leading healthcare provider in Birmingham is seeking a Divisional Sales Support Manager to enhance operations and patient care within clinics. The role involves overseeing clinic performances, ensuring high-quality patient experiences, and leading recruitment efforts. Candidates must have at least 5 years of management experience in healthcare or high-end retail, with a strong emphasis on performance improvement. The position offers a modern work environment with attractive benefits including annual leave and discounted optical products.

Qualifications

• Minimum of 5 years of management experience in a relevant field.
• Strong focus on driving performance improvement within teams.

Responsibilities

• Conduct clinic visits to observe daily operations and service delivery.
• Ensure safe and effective patient care in a high-quality environment.
• Oversee staff recruitment and manager inductions.
• Conduct HR investigations and meetings as required.
• Maximize conversion opportunities for treatments.

Skills

Healthcare background

High-end retail experience

Management experience

Performance improvement

Job description

Overview

Location - Birmingham - Covering Midlands & South West region

Hours of Work - 40 hours per week, with some weekend working required.

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

Due to our continued success and growth, we have an exciting opportunity for a Divisional Sales Support Manager to join our team. The role will be based in Birmingham, and will require some travel within the division. Candidates will have a background in healthcare or in High End retail, with a minimum of 5 years management experience, with a strong focus and experience of driving performance improvement with your teams.

Responsibilities

• Conducting Clinic visits where you will be expected to observe the day to day running of the clinic from a front of house and surgical service delivery perspective to include the manager’s brief, set up of the day, patient service, flow of the clinic, observation on consultations with feedback.
• Ensure the clinic and treatment centre team’s provision of safe, effective, caring and responsive patient care in a high-quality clinical environment is consistent. This must be delivered in a way which maximises the financial and operational performance of the business.
• Oversee and undertake any new Manager inductions and introductions to our brands, including Optical Express, sk:n and The Harley Medical group.
• Full involvement in the recruitment of staff, supporting Hospital/Clinic Managers as required.
• The Divisional Sales Support Manager should ensure at all times the Clinics are presentable and maintain a high standard of tidiness and cleanliness and promotes the professional image of Optical Express at all times.
• The Divisional Sales Support Manager should ensure that all Hospitals/Clinics within their division have adequate support for the day to day running of all services.
• The Divisional Sales Support Manager will be required to conduct select HR investigations, disciplinary hearings and any adhoc HR meetings ie, probation reviews, flexible working applications, wellbeing meetings.
• Be the first point of contact for the Hospital/Clinic to contact if they wish to have a discount or finance authorised.
• Assist other Divisional Sales Support Managers and Sales Directors during periods of absence or annual leave.
• The Divisional Sales Support Manager is responsible for maximising conversion opportunities with the patients to our premier treatments in both refractive and optical products and ensuring the Hospital/Clinic team influences and advises patients on the most suitable and appropriate solution for their needs.

What’s in it for you?

• 33 days Annual leave*
• Free or discounted optical products and procedures
• Modern working environment with superb technological support

Please apply now by uploading your CV.

This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer.