Clinic Manager – Mobile

Optical Express Group; West Midlands; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

33 days annual leave

Free Laser Eye Surgery and Intraocular

Free eye tests

Discounted eyewear

Pension scheme

Employee Assistance Programme

Job summary

Optical Express Group in West Midlands is recruiting an experienced Clinic Manager to support our clinic network. You will drive commercial and operational performance, lead a team, and promote laser eye and lens replacement options to patients.

Working 40 hours per week including weekends, you will manage the diary, maintain high standards, recruit and coach staff, and ensure excellent patient care. A full driving licence is required; Optical Express offers generous benefits, 33 days leave, and

Qualifications

• Experience managing a team in Optical, healthcare or premium retail.
• Excellent communication and presentation skills.
• Willingness to learn and progress within Optical Express.
• Full valid driving licence with access to own transport.

Responsibilities

• Drive the commercial performance of the clinic and team.
• Maintain high standards of professionalism and clinic presentation.
• Manage the clinic diary and scheduling.
• Provide clear daily guidance to the team.
• Support recruitment, coaching and development.
• Advise patients on suitable treatment options.

Skills

Management experience

Customer facing

Communication skills

Team development

Presentation skills

Job description

Mobile Clinic Manager

Location: West Midlands

Hours of Work: 40 per week including weekends

Salary: £33,000-£36,000 depending on experience

For the over 35 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our expert Surgeons undertake more procedures collectively than any other national provider.

The Optical Express team work together, collectively and consistently striving for excellence whilst providing life changing treatments to our patients. We support and respect each other and are committed to a culture of care, trust and integrity.

Our culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

Due to a continued increase in workload, we are recruiting an experienced Clinic Manager to support our clinic network in the West Midlands. The successful candidate will work alongside our existing Clinic Managers to drive the commercial and operational performance of our clinics in the West Midlands and step in to support in clinics to cover AL or sickness when required.

Key Responsibilities

You will be customer facing and you will help drive performance for our clinics. You’ll also be responsible for the daily operational efficiency of the clinic, a key part of your role will be developing the team and also promoting the benefits of laser eye and Lens replacement surgery to our patients. You will have strong management experience within an Optical, healthcare or high-end retail setting. You’ll be adept at delivering great results through your passion for people and by working closely with members of your team to develop them through performance management. It goes without saying that you’ll possess excellent communication and presentation skills, be articulate, motivated to achieve and have a willingness to learn and progress within Optical Express.

Day to day

• Drive the commercial performance of a high performing team and clinic overall
• Display an exceptional level of professional standards
• Management of clinic diary
• Provide clear and concise communication to team on daily expectations
• Ensure the practice is presentable and maintained to the highest standards of tidiness and cleanliness which showcase the professional image of Optical Express
• Help recruit, induct, coach and support your team to ensure all team members meet acceptable levels of knowledge and competence
• Ensure the team influences and advises potential patients on the most suitable and appropriate solution for their needs

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• State of the art, modern working environments
• 33 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme
• Access to a range of exclusive offers, discounts and rewards
• Employee Assistance Programme and Wellbeing Solutions/Support

Due to nature of the role, candidates must have a full clean driving licence with access to their own transport.

This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer.