Distribution Service Technician

Severn Trent; Derby; On-site; GBP 32,000; Full time

Job summary

Severn Trent is seeking a Distribution Service Technician to ensure a constant supply of high-quality drinking water. The role involves operating and maintaining the underground water network, focusing on customer service and safety. Candidates should have a strong background in customer-facing roles and problem-solving skills, with a full UK Driving Licence required.

Benefits

25 days holiday + bank holidays

Annual bonus scheme up to £1,500

Leading pension scheme

Sharesave scheme

Dedicated training and development

Electric vehicle scheme

Family friendly policies

Two volunteering days per year

Qualifications

• Strong background in customer-facing roles.
• Experience in utility-based industry is advantageous.
• Full UK Driving Licence required.

Responsibilities

• Inspecting and maintaining the underground water network.
• Resolving customer issues and managing expectations.
• Conducting risk assessments and complying with safety standards.

Skills

Customer service

Problem-solving

Communication

IT proficiency

Job description

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Join to apply for the Distribution Service Technician role at Severn Trent

Did you know the length of Severn Trent’s & Hafren Dyfrdwy’s water main pipes would wrap around the world just over once? Well, now you do.

It’s a big network, and a big responsibility. Every day 8 million rely on us to bring them clean water at the turn of a tap and take away their waste in one flush.

From planning, to digging, to inspecting we welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live. If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

EVERYTHING YOU NEED TO KNOW

We have an exciting opportunity to join our Customer Operations department as a Distribution Service Technician.

Within this role you’ll be a key player in ensuring a constant supply of high-quality drinking water through the operation and maintenance of our underground water network. This role involves inspecting, improving, operating, and repairing our assets to meet customer needs. You'll focus on resolving issues promptly, managing customer expectations, and ensuring a resilient network.

Responsibilities include tracing mains and apparatus, performing valve operations, assessing future repair locations, and promoting network improvements. You'll also conduct proactive asset checks, meet service level agreements, and take personal ownership of customer issues. Safety is paramount, and you'll be expected to carry out risk assessments and comply with statutory standards. If you're dedicated to delivering excellent customer service and maintaining a resilient water network, we want to hear from you.

What You’ll Bring To The Role

We are seeking a dedicated professional who has a strong background in customer-facing roles, delivering exceptional service. It would be advantageous if you had experience in a utility-based industry, with particular experience in problem-solving roles involving repairs. Proficiency in IT and computer literacy is essential.

The role requires excellent communication skills to explain technical information simply to various stakeholders, and the ability to handle operational problems calmly. A positive outlook, flexibility, and the ability to work both independently and as part of a team are crucial.

If you are adaptable, can make prompt decisions, and have a knack for problem-solving, we would love to hear from you.

Candidates must have a full UK Driving Licence.

What’s In It For You

It’s not just a job you’ll get here, you’ll get a career too. We have a range of benefits that reward and recognise great work and award-winning training to ensure you reach your potential. And we’ll also help you play your part in looking after the environment and the community in which we live. Here’s some of our favourites:

• Salary: £31,910
• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our ‘Academy’
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two volunteering days per year
  
  

WHATS NEXT?

We can’t wait to hear from you.

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. We’ll always let you know the outcome of your application after the closing date too - so keep an eye on your phone and emails.

And, if your curiosity has peaked and you want to find out even more, search on social media.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Utilities

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