Distribution Planner: On-Time Deliveries & Customer Excellence

Breedon Group; Spennymoor; On-site; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Company Pension Scheme

25 days annual leave

Share Saver Scheme participation

Company Life Assurance Scheme

Employee Assistance Programme

Discounts on products

Broad learning opportunities andcareer

Job summary

Breedon Group plc is seeking a Distribution Coordinator to deliver excellent customer service by planning and meeting promises, delivering in full and on time while optimising EBIT. You will coordinate production visibility and distribution plans across teams to meet customer needs.

In this role you will build efficient distribution plans, manage orders in Breedon's systems, plan driver rest times, and maintain data integrity.

Qualifications

• Experience in distribution planning and customer order handling.
• Strong communication and collaboration across teams.
• Proficient in MS Office and CRM systems.

Responsibilities

• Maintain visibility of production and transport availability to enable proactive influencing of distribution plan development.
• Capture and place customer orders in line with quotations ensuring that information is accurately captured within Breedon's systems and in adherence with defined processes.
• Build and optimise a distribution plan which enables product delivery to meet customer needs and which supports development of a balanced and efficient distribution plan, liaising with the Commercial Team, Operations Team and Transport Team where needed to enable this.
• Plan driver rest times and proactively manage and enable adherence to H&S policy.
• Contact all customers on the day prior to delivery to confirm orders and delivery schedule.
• Respond to changes in the plan driven by customer circumstance, production availability etc, minimising customer impact where possible, proactively contacting customers to alert them to changes which will impact delivery.
• Ensure transport and distribution process compliance and maintain data integrity to enable informed decision making, including the capture of declined orders and lost volume.
• Build and maintain strong relationships with customers, over the phone, to understand potential sales opportunities and alert the Commercial Team where appropriate.
• Proactively influence and review shared performance KPIs (eg. Plan adherence) to drive improvement in customer experience and distribution efficiency.
• Implement changes to ways of working in line with Customer & Commercial Excellence initiatives. managing competing priorities and a dynamic work environment
• overcoming operations and logistics challenges to delight customers
• maintaining focus on outcomes in a constantly changing environment

Skills

Communication

Self-motivation

MS Office proficiency

CRM software

Data analysis

Attention to detail

Conflict resolution

Resilience

Tools

CRM software

MS Office

Job description

Breedon Group plc is seeking a Distribution Coordinator to deliver excellent customer service by planning and meeting promises, delivering in full and on time while optimising EBIT. You will coordinate production visibility and distribution plans across teams to meet customer needs.

In this role you will build efficient distribution plans, manage orders in Breedon's systems, plan driver rest times, and maintain data integrity.