Distribution Coordinator

Breedon Group; North East; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Company Pension Scheme

25 days annual leave

Share Saver Scheme

Company Life Assurance Scheme

Employee Assistance Programme

Discounts on employee benefits

Learning opportunities and career prog

Job summary

Breedon Group is seeking a Distribution Coordinator to support the Customer Service and Distribution function from the Durham Gate Office. You will plan and execute distribution to deliver on-time, in-full orders while optimising EBIT, working closely with Commercial, Operations and Transport teams.

The role requires strong communication, organisation, and data-driven decision making, with a focus on process improvement, H&S policy adherence, and exemplary customer service.

Qualifications

• Strong organisational and multitasking skills.
• Analytical skills to generate insights from data.
• Verbal and written communication.
• Attention to detail and a right first time attitude.
• Effective conflict resolution and adaptability.

Responsibilities

• Maintain visibility of production and transport availability to enable proactive influence of distribution plan development.
• Capture and place customer orders in line with quotations ensuring information is accurately captured within Breedon’s systems and in adherence with defined processes.
• Build and optimise a distribution plan to meet customer needs, coordinating with Commercial, Operations and Transport teams.
• Plan driver rest times and manage adherence to Health & Safety policy.
• Contact customers the day before delivery to confirm orders and schedule.
• Respond to changes in the plan due to customer circumstances or production issues, minimising impact on customers.
• Ensure transport and distribution processes have data integrity for informed decision making, including declined orders and lost volume.
• Build and maintain relationships with customers over the phone to understand sales opportunities and alert Commercial team when appropriate.
• Influence and review KPIs (e.g., Plan adherence) to improve customer experience and distribution efficiency.
• Implement changes to ways of working in line with Customer & Commercial Excellence initiatives.

Skills

Communication

Self-motivation

Commercial focus

Organisational skills

Multitasking

Analytical thinking

Verbal and written communication

Attention to detail

Conflict resolution

Adaptability

Tools

MS Office (Word, Excel, PowerPoint)

CRM software

Job description

Distribution Coordinator

Department: Customer Service and Distribution

Employment Type: Permanent - Full Time

Location: Durham Gate Office, County Durham

Description

About Breedon Group: Breedon Group plc is a leading vertically integrated construction materials group in Great Britain, Ireland, and the USA. We're dedicated to providing high-quality materials and services for the construction industry, with a commitment to safety, sustainability, and innovation. Joining Breedon means becoming part of a team that values excellence and is committed to making a positive impact.

Position Overview: The primary responsibility of the Distribution Coordinator is to provide customers with the highest standards of customer service ensuring that we effectively plan and meet customer promises by delivering in full and on time, whilst optimising EBIT.

Key Responsibilities

• Maintain visibility of production and transport availability to enable proactive influencing of distribution plan development
• Capture and place customer orders in line with quotations ensuring that information is accurately captured within Breedon’s systems and in adherence with defined processes
• Build and optimise a distribution plan which enables product delivery to meet customer needs and which supports development of a balanced and efficient distribution plan, liaising with the Commercial Team, Operations Team and Transport Team where needed to enable this
• Plan driver rest times and proactively manage and enable adherence to H&S policy
• Contact all customers on the day prior to delivery to confirm orders and delivery schedule
• Respond to changes in the plan driven by customer circumstance, production availability etc, minimising customer impact where possible, proactively contacting customers to alert them to changes which will impact delivery
• Ensure transport and distribution process compliance and maintain data integrity to enable informed decision making, including the capture of declined orders and lost volume
• Build and maintain strong relationships with customers, over the phone, to understand potential sales opportunities and alert the Commercial Team where appropriate
• Proactively influence and review shared performance KPIs (eg. Plan adherence) to drive improvement in customer experience and distribution efficiency
• Implement changes to ways of working in line with Customer & Commercial Excellence initiatives.

Skills, Knowledge & Expertise

• managing competing priorities and a dynamic work environment
• overcoming operations and logistics challenges to delight customers
• maintaining focus on outcomes in a constantly changing environment

You’ll be;

• a highly effective communicator and facilitator, able to collaborate across teams and levels
• a self-starter who is commercially focused and responds appropriately on your own to improve outcomes and process’s and assumes responsibility for your own performance
• proficient in MS Office (Word, Excel and Powerpoint) Word and experience with CRM software

You’ll have strong;

• organisational and multitasking skills
• analytical skills with the ability to generate insights from data
• verbal and written communication
• attention to detail and a right first time attitude
• effective conflict resolution and is adaptable and resilient.

Job Benefits

• A tailored, competitive salary
• Company Pension Scheme
• 25 days annual leave, plus bank holidays on top (Scotland - 33 days annual leave, inclusive of bank holidays)
• Share Saver Scheme participation
• Company Life Assurance Scheme
• Access to our Employee Assistance Programme for health and wellbeing support
• Discounts on a wide range of products through our employee benefits platform
• Broad learning opportunities and career progression pathways.

Diversity Statement

At Breedon Group, we are committed to fostering an inclusive workplace where diversity is valued. We believe in equality of opportunity for all and encourage applications from a diverse range of candidates.

Join Us

If you're looking for a role that challenges you, offers progression, and contributes to building better futures, we'd love to hear from you. This position is an opportunity to grow your career within a supportive and dynamic environment at Breedon Group.