Distribution Planner & Customer Delivery Specialist

Breedon Group Plc; North East; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Company Pension

25 days annual leave

Life Assurance

Employee Assistance Programme

Employee discounts

Career progression

Learning opportunities

Job summary

Breedon Group plc in County Durham is seeking a Distribution Coordinator to ensure on-time, in-full delivery while optimising EBIT. You will monitor production and transport availability, capture orders, and build a balanced distribution plan in collaboration with Commercial, Operations and Transport teams.

The role demands strong communication, ability to prioritise under pressure, and proficiency in MS Office and CRM systems.

Qualifications

• Managing competing priorities and a dynamic work environment.
• Overcoming operations and logistics challenges to delight customers.
• Maintaining focus on outcomes in a constantly changing environment.

Responsibilities

• Maintain visibility of production and transport availability to enable proactive influencing of distribution plan development.
• Capture and place customer orders in line with quotations ensuring that information is accurately captured within Breedon’s systems and in adherence with defined processes.
• Build and optimise a distribution plan which enables product delivery to meet customer needs and which supports development of a balanced and efficient distribution plan, liaising with the Commercial Team, Operations Team and Transport Team where needed to enable this.
• Plan driver rest times and proactively manage and enable adherence to H&S policy.
• Contact all customers on the day prior to delivery to confirm orders and delivery schedule.
• Respond to changes in the plan driven by customer circumstance, production availability etc, minimising customer impact where possible, proactively contacting customers to alert them to changes which will impact delivery.
• Ensure transport and distribution process compliance and maintain data integrity to enable informed decision making, including the capture of declined orders and lost volume.
• Build and maintain strong relationships with customers, over the phone, to understand potential sales opportunities and alert the Commercial Team where appropriate.
• Proactively influence and review shared performance KPIs (eg. Plan adherence) to drive improvement in customer experience and distribution efficiency.
• Implement changes to ways of working in line with Customer & Commercial Excellence initiatives.

Skills

Prioritization

Logistics challenges

Outcome focus

Tools

MS Office

CRM software

Job description

Breedon Group plc in County Durham is seeking a Distribution Coordinator to ensure on-time, in-full delivery while optimising EBIT. You will monitor production and transport availability, capture orders, and build a balanced distribution plan in collaboration with Commercial, Operations and Transport teams.

The role demands strong communication, ability to prioritise under pressure, and proficiency in MS Office and CRM systems.