Distribution Customer Success Manager - UK

Sungrow Europe - Welcome traveler!; Milton Keynes; On-site; GBP 38,000 - 64,000; Full time

Job summary

Sungrow UK is hiring a Customer Success Manager (Distribution) to be the main contact for our UK distributor network, driving partner satisfaction and growth across PV, inverter and storage solutions.

You will work closely with Sales, Service and Logistics, delivering trainings, resolving issues, and providing clear performance insights to help SunGrow’s UK footprint expand in a fast-paced greentech environment.

Qualifications

• Experience in customer success, account management or technical sales.
• Understanding of distribution and channel models in the UK market.
• Strong relationship-building and problem-solving skills.
• Confident presenting and training online and in person.
• Good organisation with CRM tools and reporting.
• English level at C1 or higher; other European languages are a plus.
• Willingness to travel within the UK to visit partners.

Responsibilities

• Be the first point of contact for UK distribution partners and help them maximise Sungrow products.
• Collaborate with Sales to convert partner needs into on-time orders and satisfied customers.
• Plan and run trainings and webinars for distributors and installers.
• Coordinate with Service and Logistics to resolve partner questions quickly.
• Track partner satisfaction and performance; translate insights into growth actions.
• Share market feedback with product and regional teams to drive improvements.

Skills

Customer success

Account management

Technical sales

CRM tools

Tools

CRM software

Job description

Your mission

Please note: From mid-2027, Sungrow UK's office will permanently relocate from Milton Keynes to Birmingham.

Hello and welcome to Sungrow UK! We're excited to introduce a role that puts our distribution partners at the heart of everything we do, the Customer Success Manager (Distribution) - UK.

Curious what this is all about? Let's dive right in:

• Be the trusted first point of contact for our UK distribution partners and help them get the most out of our PV, inverter and storage solutions.
• Work closely with Sales to turn partner needs into smooth orders, on-time deliveries and satisfied customers.
• Plan and run training sessions and webinars so distributors and their installers feel confident with our products.
• Coordinate with Service and Logistics teams to resolve partner questions and issues quickly and transparently.
• Track partner satisfaction and performance, and turn the insights into clear actions for growth.
• Share market feedback with our product and regional teams to help us keep improving.

Your profile

All right, that was intriguing, wasn't it? To fit this role and feel at home with us for a long time, your ideal background looks a lot like this:

• Experience in customer success, account management or technical sales, ideally in solar, energy storage or another technical industry.
• A good understanding of distribution and channel business models in the UK market.
• A natural talent for building relationships, communicating clearly and solving problems with a hands-on attitude.
• Confident presenting and training, both online and in person.
• Strong organisation skills and comfort with CRM tools and reporting.
• English at C1 level or higher; other European languages are a plus.
• Willingness to travel within the UK to visit partners.

Why us?

You’ll join our UK distribution team, where partner success is a shared goal and ideas are welcome from day one. We work in a fast-moving greentech environment, supported by an international team and our Munich HQ, with real room to grow as our inverter, storage and EV charging business expands. Expect a collaborative culture, plenty of learning opportunities and the chance to make a visible impact on the energy transition.