Customer Service Agent

Breedon Group plc; Buxton; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

A tailored, competitive salary

Contributory Pension Scheme

25 days holiday plus bank holidays

Share saver scheme

Free on-site parking

Holiday buy scheme

Volunteer scheme

Life assurance scheme

Enhanced Maternity, Adoption & Pater­n

Health & wellbeing initiatives

Discounts scheme

Broad learning opportunities andcareer

Job summary

Breedon Group plc is seeking a Customer Service Agent at Dowlow Quarry & Asphalt Plant in Buxton to join the Concrete Distribution team. You will focus on delivering excellent customer service and supporting the Central region, handling orders and coordinating with haulage partners.

The role is permanent and full-time on-site, with a tailored salary and a range of benefits designed to support you and your family, including pension, holiday entitlement, life assurance and career development

Qualifications

• KPI-driven performance and continuous improvement mindset.
• Positive attitude and resilience under pressure.
• Flexible and adaptable to business needs and cross-functional work.
• Strong time management and adherence to procedures.

Responsibilities

• Provide excellent customer service and support to the Central region.
• Input and manage orders accurately on Excalibur system and shipping sheets.
• Aim for first-call resolution and timely responses to inquiries and complaints.
• Communicate effectively with commercial, production and haulage partners.

Job description

Customer Service Agent

Application Deadline: 30 August 2026

Department: Customer Service and Distribution

Employment Type: Permanent - Full Time

Location: Dowlow Quarry & Asphalt Plant, Buxton

Description

The Customer Service Agent is a key member of the Concrete Distribution team focused on providing excellent customer service and providing support to the Central region.

Key Responsibilities

• Make our customers happy. Be proactive and innovative whilst ensuring you create an exceptional experience.
• Always aiming for first call resolution. Our customers’ time is precious, so we need you to be effective and efficient.
• Being accountable for your actions. Take ownership of the customer, commit to solving their issue and be sure to set realistic expectations.
• Be able to handle complaints
• Accurately taking and inputting orders onto the Excalibur system and shipping sheets
• Add relevant notes to orders detailing any correspondence with the customer.
• To keep customers informed
• To follow our values (Keep it Simple, show we care, Make it Happen, Strive to improve)
• Timely response to customers’ enquiries, queries and complaints in an efficient manner.
• Proactive planning and tracking orders to completion.
• Scheduling and rescheduling orders whilst utilising haulage fleet effectively.
• Compiling and maintaining accurate records as required.
• Communicating effectively with commercial, production and haulage partners.
• An ability and desire to adapt cross functionally as and when required.

Skills, Knowledge & Expertise

• To be able to perform consistently against our main KPI’s
• To strive for continuous improvement with a focus on finding the right solution.
• To be positive - it breeds and our customers feel it. Come to work with a smile.
• Be able to work well under pressure and to multitask.
• show resilience and the skill to deal with challenging customers and situations.
• Show flexibility when it comes to business needs and change.
• To demonstrate absolute care for our customers, our colleagues and our business.
• Effective time management, adhering to administrative policies and procedures.

Job Benefits

• A tailored, competitive salary
• Contributory Pension Scheme
• 25 days holiday plus bank holidays
• Share saver scheme
• Free on-site parking
• Holiday buy scheme
• Volunteer scheme
• Life assurance scheme
• Enhanced Maternity, Adoption & Paternity scheme
• Health & wellbeing initiatives
• Discounts scheme
• Broad learning opportunities and career progression pathways.

Diversity Statement: At Breedon Group, we are committed to fostering an inclusive workplace where diversity is valued. We believe in equality of opportunity for all and encourage applications from a diverse range of candidates.