Distribution Coordinator

Neal's Yard Remedies; Gillingham; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Generous employee discount

Casual dress

Company pension

Subsidised canteen

Free on-site parking

Long service benefits

Paid community days

25 days annual leave + bank holidays

Employee Assistance Programme

Job summary

Neal's Yard Remedies in Dorset is seeking a Distribution Coordinator to ensure customers receive products promptly, from order receipt to delivery. Based at our eco factory in Gillingham, you will work with Commercial, Supply Chain and Warehouse teams to manage orders and delivery timelines.

The role focuses on building relationships, problem solving and taking ownership of workloads, with confidence using Excel and a willingness to learn new systems in a fast-paced environment.

Qualifications

• Experience in a customer service, coordination, administration or order processing role
• A genuine passion for delivering excellent customer service
• Strong organisational skills with the ability to manage multiple priorities
• Excellent attention to detail and a high level of accuracy
• Confidence using Microsoft Office, particularly Excel
• A proactive approach, using initiative to solve problems and find solutions
• The ability to build positive relationships across a range of teams and stakeholders
• A willingness to learn new systems, processes and ways of working
• A reliable and dependable approach, with a strong sense of ownership and accountability
• Experience using ERP, order management or stock systems would be advantageous

Responsibilities

• Coordinate customer orders from receipt through to delivery
• Arrange deliveries and resolve queries
• Maintain accurate records and support internal teams

Skills

Customer service

Order processing

Excel

Attention to detail

Organisation

ERP systems

Tools

ERP software

Job description

As part of our team of Distribution Coordinators, you'll be at the heart of ensuring our customers receive the products they need, when they need them.

This is a 12-month fixed-term contract providing maternity cover, with an anticipated start date of early November.

You'll enjoy building relationships, solving problems and making sure things run smoothly, working closely with our Commercial, Supply Chain and Warehouse teams to manage customer orders from receipt through to delivery.

Based in the beautiful surroundings of our award-winning eco factory in Gillingham, Dorset, you'll play a key role in supporting our growing business. From coordinating customer orders and arranging deliveries to resolving queries and maintaining accurate records, you'll help deliver an excellent experience for both our customers and internal teams.

We're looking for someone who is reliable, customer-focused and takes pride in getting the details right. You'll be a team player who is happy to roll up your sleeves, use your initiative and take ownership of your workload. If you're confident using Excel, enjoy learning new systems and processes, and thrive in a fast-paced environment, we'd love to hear from you.

What You'll Have

• Experience in a customer service, coordination, administration or order processing role
• A genuine passion for delivering excellent customer service
• Strong organisational skills with the ability to manage multiple priorities
• Excellent attention to detail and a high level of accuracy
• Confidence using Microsoft Office, particularly Excel
• A proactive approach, using initiative to solve problems and find solutions
• The ability to build positive relationships across a range of teams and stakeholders
• A willingness to learn new systems, processes and ways of working
• A reliable and dependable approach, with a strong sense of ownership and accountability
• Experience using ERP, order management or stock systems would be advantageous

What you'll get

• Generous employee discount
• Casual dress
• Company pension
• Subsidised canteen
• Free on-site parking
• Long service benefits
• Paid community days
• 25 days annual leave plus bank holidays
• Employee Assistance Programme

This is a fantastic opportunity to join a friendly and supportive team, gain exposure to a wide range of business functions, and play an important role in delivering an exceptional experience for our customers.