Disrepair Case Coordinator - Admin & Records Expert

Niyaa People Ltd; Gnosall Heath; On-site; GBP 48,354,000 - 58,025,000; Full time

Benefits offered by this job

Full-time working hours

Temp till March 2027

Rolling contract providing consistent,

Opportunity to gain further experience

Opportunity to work closely with Techn

A role where you will directly contrib

Job summary

Niyaa People Ltd in Tamworth is seeking a Disrepair Administrator to support the Disrepair, Damp and Mould service within a large social housing portfolio. You will record, monitor and progress cases, coordinating with Technical Officers, housing management teams, contractors and residents.

The role requires strong Excel/Word, excellent organisation and attention to detail, plus the ability to manage multiple cases and deadlines.

Qualifications

• Experience in social housing, housing repairs or local authority environments
• Experience dealing with Disrepair cases would be highly beneficial
• Experience monitoring repairs, construction or maintenance contractors
• Experience working with complaints, policies and procedures
• Experience carrying out quality checks on completed works and customer satisfaction
• Strong organisational and time management skills with excellent attention to detail
• Good analytical skills and ability to work with systems and data
• Excellent communication and customer service skills with residents, contractors and internal stakeholders

Responsibilities

• Supporting the delivery and administration of Disrepair Claims, including assisting Technical Officers with site visits where required
• Maintaining clear and accurate records of all Disrepair cases in line with procedures
• Monitoring the progress of Disrepair cases and ensuring all parties are kept updated
• Monitoring contractor performance, repairs activity and payments
• Managing and monitoring No Access issues and liaising with contractors to rearrange appointments
• Working closely with Project Officers to arrange timely inspections and site appointments
• Preparing information for complaints, Subject Access Requests and MP enquiries
• Updating trackers and analysing systems and data to support effective service delivery
• Taking meeting minutes and distributing information to internal teams and external contractors

Skills

Excel

Word

Administrative skills

Organisational skills

Record keeping

Teamwork

Fast learner

Building repairs

Disrepair legislation

Job description

Niyaa People Ltd in Tamworth is seeking a Disrepair Administrator to support the Disrepair, Damp and Mould service within a large social housing portfolio. You will record, monitor and progress cases, coordinating with Technical Officers, housing management teams, contractors and residents.

The role requires strong Excel/Word, excellent organisation and attention to detail, plus the ability to manage multiple cases and deadlines.