ICC Dispatcher

The Methodist Church in Britain; Burscough, Nottingham; On-site; GBP 22,000 - 26,000; Full time

Job summary

The North West Ambulance Service NHS Trust is seeking a dispatcher for its Integrated Contact Centres, based across Broughton, Speke and Manchester. You will dispatch emergency ambulance resources and maintain radio contact with paramedics and responders, supporting a 24/7 service with variable shifts.

No medical background is required, but you must be willing to complete a three-week training course starting February 15, 2027, with no annual leave.

Qualifications

• GCSE level education or above, or equivalent vocational qualification.
• Evidence of continuous professional development

Responsibilities

• Dispatch emergency ambulance and other resources
• Communicate by radio with paramedics and other emergency responders
• Work alongside 999 call handlers in the Integrated Contact Centre
• Coordinate ambulance responses across the region

Skills

Keyboard skills

Communication skills

Multi-tasking

Problem solving

Decision making under pressure

Confidentiality

Initiative

Education

GCSE or equivalent

Tools

IT systems

Job description

This is a dispatcher post in the Integrated Contact Centres of North West Ambulance Service NHS Trust, based across Broughton, Speke and Manchester. The role sends emergency resources and keeps radio contact with paramedics and other responders, working alongside 999 call handlers. The centres run around the clock, so the rota covers days, nights, weekends, bank holidays and religious festivals, and no medical background is needed. Candidates must commit to a three-week training course from 15 February 2027 with no annual leave, and visa sponsorship is not available.

What the job involves

• Dispatch emergency ambulance and other resources
• Communicate by radio with paramedics and other emergency responders
• Work alongside 999 call handlers in the Integrated Contact Centre
• Coordinate ambulance responses across the region

Qualifications

• Educated to GCSE standard or above, or equivalent vocational qualification
• Evidence of continuous professional development

Skills & knowledge

• Excellent keyboard and computer skills, shown by inputting and accessing information on IT systems
• Excellent listening, communication and interpersonal skills
• Ability to multi-task and prioritise effectively
• Problem solving, planning and organisation skills
• Ability to make dynamic decisions under pressure
• Ability to work on own initiative, follow protocols and maintain confidentiality

Other

• Effective team member with a strong work ethic
• Self-disciplined and motivated to improve patient care
• Demonstrated understanding of managing a safe working environment
• Ability to work unsocial hours and shift patterns
• Good attendance record
• Professional image