Dispatch & Logistics Coordinator - Real-Time Ops

Lockwood Group; Stanton by Dale; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

28 days annual leave (including bank)

Free on-site parking

Company pension

Ongoing training and development

Career progression opportunities

Job summary

Lockwood Group is seeking a dedicated Dispatch Office Coordinator to support our busy Transport team. Based at Lows Lane, Ilkeston, with flexibility to other depots, you will coordinate daily admin, assist drivers and customers, and maintain TMS/WMS records to keep transport running smoothly in a fast-paced environment.

Ideal candidates will have experience in transport administration or customer service, strong organisational and communication skills, and a proactive, flexible approach.

Qualifications

• Previous experience in transport, logistics, dispatch, administration or customer service.
• Excellent organisational skills and the ability to prioritise multiple tasks.
• Strong communication with drivers, customers and colleagues.
• Good IT skills, including Microsoft Office, with the ability to learn new systems quickly.
• Excellent attention to detail and a high level of accuracy.
• A positive, proactive and flexible approach to work.
• Experience using Transport Management Systems (TMS), Warehouse Management Systems (WMS) or similar software would be advantageous but is not essential.

Responsibilities

• Coordinate the day-to-day administrative activities within the Dispatch Office.
• Act as the first point of contact for drivers, providing route information and updates.
• Maintain Transport Management Systems (TMS), Warehouse Management Systems (WMS) and other systems.
• Process transport documentation, ePODs and customer records.
• Support Transport Planning by communicating changes to drivers.
• Coordinate flow of information between drivers, warehouses, planners and customers.
• Monitor vehicle and driver activity and escalate issues as needed.
• Liaise with warehouse teams to coordinate loading and departures.
• Respond to customer enquiries and provide updates.
• Collaborate across Lockwood depots to maintain service levels.
• Produce accurate reports and maintain records.
• Identify opportunities to improve administrative processes.

Skills

Transport logistics

Dispatch admin

Customer service

Organisational skills

Communication

IT proficiency

Tools

TMS

WMS

Microsoft Office

Job description

Lockwood Group is seeking a dedicated Dispatch Office Coordinator to support our busy Transport team. Based at Lows Lane, Ilkeston, with flexibility to other depots, you will coordinate daily admin, assist drivers and customers, and maintain TMS/WMS records to keep transport running smoothly in a fast-paced environment.

Ideal candidates will have experience in transport administration or customer service, strong organisational and communication skills, and a proactive, flexible approach.