Discretionary Grants & Welfare Awards Officer

Coventry City Council; Coventry; On-site; GBP 25,000 - 34,000; Full time

Job summary

Coventry City Council is seeking a Discretionary Grants and Awards Officer to join the Resident Services team on a fixed term full time for 12 months and permanent full time available.

Are you passionate about helping people through difficult times? At Coventry City Council, we’re looking for a dedicated and empathetic officer to administer discretionary grants and awards that provide vital financial assistance when it is needed most.

Qualifications

• Care about delivering an excellent service to every internal and external customer.
• Excellent communication skills, confident in face to face, telephone and written activity.
• Ability to support a diverse customer base.
• Ability to deliver in a fast-paced environment.
• Ability to respond to change positively.
• To Be Flexible to the needs of the service.
• An understanding of the range of services provided by the Council.

Responsibilities

• Assess and process applications for discretionary grants and awards.
• Support vulnerable residents with complex circumstances.
• Provide guidance on welfare benefits, grants and budgeting.
• Conduct telephone interviews and reviews where required.
• Work closely with internal teams, support agencies and partner organisations.
• Monitor expenditure to ensure payments remain within budget allocations.
• Help develop and improve services, procedures and customer experiences.

Skills

Customer service orientation

Excellent communication

Diversity support

Adaptability

Fast-paced work

Flexibility

Knowledge of council services

Job description

Coventry City Council is seeking a Discretionary Grants and Awards Officer to join the Resident Services team on a fixed term full time for 12 months and permanent full time available.

Are you passionate about helping people through difficult times? At Coventry City Council, we’re looking for a dedicated and empathetic officer to administer discretionary grants and awards that provide vital financial assistance when it is needed most.