Care Group Manager – Division of Medicine

Walsall Healthcare NHS Trust; Walsall; On-site; GBP 70,000 - 90,000; Full time

Job summary

Walsall Healthcare NHS Trust is recruiting a Care Group Manager for the Division of Medicine. You will provide operational leadership to the Care Group with support from Directors and Matrons, ensuring delivery of financial, activity, patient experience and clinical targets.

You will lead by example, foster CPD, drive improvements, and participate in divisional decision-making, aligning with Trust values of Respect, Compassion, Professionalism, and Teamwork.

Qualifications

• Formal education to first degree level or equivalent ability
• Post graduate training in Business or NHS Management in progress or completed
• Evidence of continuous professional development

Responsibilities

• Operational planning and scheduling to meet quality standards
• Safe and effective delivery of clinical services within the Care Group
• Develop and implement service/Divisional policies
• Lead Improvement Programmes within the Care Group and Division
• Develop and implement capacity planning with Clinical Director
• Support capacity planning and ensure delivery of performance standards
• Develop business cases considering activity and income projections
• Coordinate elective access and RTT/waiting list management

Skills

Operational management

Change management

Budget management

Communication

Analytical skills

Negotiation

Problem solving

Education

First degree level or equivalent

Post graduate training in NHS management

Evidence of continuing professional development

Job description

Care Group Manager – Division of Medicine

An exciting opportunity to join the Operational Management team within the Division of Medicine at Walsall Healthcare Trust .

The post of Care Group Manager is a crucial leadership role within the Trust. The Care Group Manager providers operational leadership to the Care Group, with the support of Director of Operations, Divisional Director, Clinical Directors, and Matrons. The post-holder will both be accountable for services within their Care Group and play an active role in Divisional decision-making. Candidates will need to show professional leadership, strategic knowledge and experience; they will need to foster a culture which values continuing professional development and strives for excellence in the delivery of patient care. They must actively lead by example, in line with the Trust's values of Respect, Compassion, Professionalism and Teamwork, and must be able to demonstrate real ambition for the services, staff and people of Walsall.

Main duties of the job

The Care Group Manager for Division of Medicine will be responsible for the day-to-day operational management. The post holder will assist the Director of Operations, Deputy Director of Operations, Divisional Director, Clinical Director and Divisional Director of Nursing and Matrons in ensuring that the Care Group & Division delivers its financial, activity, patient experience and clinical & quality targets.

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Job responsibilities

Operational planning and scheduling - the post holder will :-

Ensure processes are in place to meet quality standards and indicators

Be responsible for safe and effective delivery of clinical services within the Care Group

Ensure systems are in place to provide relevant information to improve clinical pathways.

Be responsible for development of specialty service plans that are consistent with the strategic aims and objectives of the Trust.

Undertake with the General Manager to develop and implement business & strategic plans

Be responsible with Clinical Director for capacity planning and negotiation/ successful delivery of the Care Groups performance standards.

Ensure business cases are produced for service developments taking account of: activity; income projections; appropriate service models

Support the Clinical Director in making decisions on medical cover for the Care Group

Be responsible for developing and leading Improvement Programmes within the Care Group and also across the Division as required

Be responsible for the development and implementation of service/Divisional policies.

Be accountable for ensuring patient flows are appropriate and in collaboration with site management that capacity is maximised safely and effectively.

Establish and monitor the agreed range of professional standards and performance targets for supporting departments and clinical specialities

Elective Access

Be the lead for Elective Access within the Division

Coordinate the Care Group and Support Managers in the delivery of their elective access services & requirement.

Ensure that each specialty undertakes regular capacity & demand analysis using accredited tools

Coordinate within the Division, the management of RTT, cancer waits, diagnostic waits, waiting list management and validation

Support the development and implementation within the Division of developments such as the electronic referral system and partial booking

Work to improve the utilisation of elective access sessions.

Management of staff and performance management

Provide direct line management to the Care Groups personnel (other than nursing and medical staff and all the duties that pertain to such as outlined in the job description.

Performance management

Be accountable with the CD and Care Group Matron, for the Care Groups performance against plan and all the duties that pertain to such as outlined in the job description.

further information around leadership and financial management can be found on the Job Description.

Person Specification

Qualifications

• Formal education to first degree level or equivalent ability or working towards or experience at NHS operational management, including senior level experience or equivalent management experience
• Post graduate training in Business or NHS Management in progress or completed
• Evidence of continuous professional development

Experience

• Significant experience in senior clinical/managerial position (majority at band 7)
• Experience of leading and managing a team including managing conflict.
• Experience of research/audit and bench marking utilising the results to improve the quality of care
• Management of clinical incidents and complaints
• Experience in identifying education and training needs of staff supporting them in their professional development
• Experience in the management of a wide range of HR issues and financial resources
• Demonstrates a firm understanding of the patient experience agenda, including evidence of utilizing a variety of data to positively improve their experience.
• Experience in the management of elective access waiting list and processes

Skills

• Evidence of operational management expertise within hospital-based specialties.
• Significant experience of successful change management and service redesign
• Experience in managing budgets for specialties.
• Excellent Interpersonal skills and ability to build rapport and credibility with clinical and managerial teams.
• Excellent written and verbal communication skills with well-developed analytical skills with ability to present information, concisely and in a variety of formats for executive meetings, clearly articulating the impact on patient experience.
• Clear and demonstrable understanding of the performance management agenda for the speciality.
• Full understanding of the speciality monitoring frameworks and the organisation's reporting obligations and their contribution to ensuring the organisation meets them
• Evidence of experience of clinical governance, risk management and service improvement.
• Experience of contributing to and assessing/implementing cost improvement programmes.
• Evidence of initiating purposeful action and persistence in achieving speciality objectives
• Ability to negotiate effectively and problem solve to effect change
• Has an overview of the and an understanding of the clinical disciplines and their specific code of conduct within the speciality in order that there is an understanding of what is required to be in place for the safe and effective delivery of services.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.