Director, Specialist Sales, SME Solutions UK&I

MasterCard; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Director, Specialist Sales to lead the SME Solutions division in the UK&I. This pivotal role focuses on driving sales growth and market penetration for innovative products and solutions tailored to local market needs. The ideal candidate will possess a deep understanding of the payment industry and demonstrate a strong track record in sales. You will collaborate with diverse teams to develop go-to-market strategies, ensuring customer satisfaction and sustained business growth. If you are a sales-driven professional with an entrepreneurial mindset, this is your chance to make a significant impact.

Qualifications

• Master’s degree required, preferably in business or engineering.
• Strong expertise in the payment industry and sales experience.

Responsibilities

• Drive sales of SME products and services in the UK&I market.
• Engage with clients to advance the SME agenda and ensure satisfaction.
• Collaborate cross-functionally for successful product launches.

Skills

Account management skills

Sales experience

Expertise in payment industry

Business plan development

Analytical skills

Fluency in English

Education

Master’s Degree in Business or Engineering

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology, innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Director, Specialist Sales, SME Solutions UK&I

Overview:

The Director, Specialist Sales is dedicated to the UK&I division and drives the commercial success and market penetration of our products and solutions in their market. This role sits at the intersection of sales, product management, and customer engagement, ensuring that our solutions meet local market needs while aligning with global and regional business objectives. This role will have a dotted line reporting into the Director, Customer Solutions Architect in Customer Solutions Center in the UKI to ensure customer centricity and to combine products into holistic customer propositions.

As a Director, Specialist Sales, you are a sales-driven professional with a deep understanding of local market dynamics, customer needs, and SME product positioning. You will work closely with Account Management and Business Development teams, SME regional product managers, Customer Solutions Center in UKI, and key market stakeholders to develop and execute go-to-market strategies, drive volume and revenue growth, and ensure customer satisfaction.

Key Responsibilities:

As a Director, Specialist Sales within SME Product Commercialization Europe, you will be responsible for:

1. Sales & Revenue Growth: Drive sales of SME products, solutions, and related services and initiatives within the market, in line with GDV and revenue targets.
2. Adapt and localize solutions and go-to-market approaches to ensure alignment with local market needs, regulatory requirements, and customer preferences, maximizing relevance and success (e.g., Business Bonus localization, partnerships).
3. Proactively identify growth opportunities by analyzing market trends, customer needs, performance, and competitive dynamics, and drive strategic initiatives to execute on the SME agenda, ensuring sustained business growth and market leadership.
4. Customer Engagement: While customer relationships are primarily owned by Account Managers and Business Development teams when an existing relationship is in place, the SME Director, Specialist Sales, is expected to actively engage with both clients and prospects to drive conversations and initiatives that advance the SME agenda, ensuring strategic priorities are effectively executed in the market.
5. Own the end-to-end pipeline management, ensuring full accountability for tracking, execution, and delivery of opportunities including SME portfolio optimization, portfolio acquisition (new-to-SME, flips), and defensive strategies (deal renewals, RfPs, etc.).
6. Own the tracking and performance analysis of key KPIs, ensuring alignment with business objectives, identifying gaps, and proactively implementing actions to improve sales effectiveness.
7. Collaborate with internal teams: Work cross-functionally with Mastercard Sales, Services, account management, Marketing, and product teams to ensure successful product launches, sales enablement, and continuous market adaptation.

Required Skills:

• Master’s Degree/Business or Engineering School.
• Account management skills and/or sales experience.
• Strong expertise in the payment industry on issuing, acquiring, consumer, and corporate sides. Payment industry experience and SME sales experience are desirable.
• Proven ability to develop and successfully implement quantifiable business plans.
• Strong track record of achievement in sales roles.
• Previous experience in specialized sales, corporate banking, and/or consulting.
• Ability to work with diverse teams in complex organizations.
• Entrepreneurial mindset with the ability to drive initiatives forward.
• Analytical skills combined with operational experience.
• Fluent in English; additional languages are a plus.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks carry inherent risks. Therefore, every employee or representative must:

• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of accessed information.
• Report any suspected security violations or breaches.
• Complete all mandatory security trainings as per Mastercard’s guidelines.