Director, Service Delivery & Resilience (6-Month FTC)

Xpertise Recruitment; Nottingham; Hybrid; GBP 124,000 - 152,000; Full time

Job summary

Xpertise Recruitment is seeking an experienced technology leader to shape and run a critical Service Delivery & Resilience function within a large professional services organisation.

Based in Nottingham with two days per week in the office, you will report to the Chief Digital & Information Officer and provide strategic leadership across service delivery, resilience, technology operations and service management to ensure secure, reliable, customer-focused technology services.

Qualifications

• Significant senior leadership experience in complex IT environments.

Responsibilities

• Define and deliver the strategic vision for Service Delivery & Resilience across the organisation.
• Lead the development and evolution of the technology service delivery operating model.
• Establish resilience frameworks covering business continuity, disaster recovery, incident management and service continuity.
• Drive improvements in service performance, stability, observability and infrastructure resilience.
• Lead major technology transformation initiatives and operating model improvements.
• Provide executive leadership during major incidents and crisis situations.
• Develop strong supplier partnerships and ensure delivery against service and resilience commitments.
• Build and mentor high-performing teams, driving a proactive resilience-first culture.

Skills

Senior leadership

ITIL knowledge

Service delivery

Incident management

Disaster recovery

Supplier management

Stakeholder engagement

Transformation leadership

Job description

Xpertise Recruitment is seeking an experienced technology leader to shape and run a critical Service Delivery & Resilience function within a large professional services organisation.

Based in Nottingham with two days per week in the office, you will report to the Chief Digital & Information Officer and provide strategic leadership across service delivery, resilience, technology operations and service management to ensure secure, reliable, customer-focused technology services.