Senior ICT Service Delivery Lead – Emergency Services

The Methodist Church in Britain; East Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

Nottinghamshire Fire and Rescue Service is seeking a fixed-term ICT Services Manager to lead the delivery of high-quality IT services across the organisation, aligning with strategic goals and improving resilience. You will oversee the ICT service portfolio, manage a budget of £1m+, and operate as the key link between ICT and service users, guiding stakeholder relationships and continuous improvement.

The role offers development toward becoming principal technical expert on Firelink, ESN, and

Qualifications

• Degree or equivalent experience.
• ITIL Foundation Certificate in IT Service Management or equivalent knowledge and experience.

Responsibilities

• Lead and manage the delivery of high-quality ICT services aligned with NFRS strategies and operational requirements
• Lead and manage the ICT service portfolio
• Work with the ICT management team to develop the NFRS IT service
• Oversee service performance and drive continuous improvement to enhance user experience and operational resilience
• Act as the key link between ICT and service users, managing communication, stakeholder relationships and customer satisfaction
• Develop skills towards becoming the principal technical expert on emergency services technology, including Firelink and ESN
• Take on the role of Operational Communications Tactical Advisor, giving operational and tactical advice on Airwave and mobile communications

Skills

Team leadership

Stakeholder management

Risk awareness

GDPR knowledge

Service continuity

Education

Degree or equivalent

ITIL Foundation

Job description

Nottinghamshire Fire and Rescue Service is seeking a fixed-term ICT Services Manager to lead the delivery of high-quality IT services across the organisation, aligning with strategic goals and improving resilience. You will oversee the ICT service portfolio, manage a budget of £1m+, and operate as the key link between ICT and service users, guiding stakeholder relationships and continuous improvement.

The role offers development toward becoming principal technical expert on Firelink, ESN, and