Director, Platform Operations & Reliability

Epsilon; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Opportunities for career advancement

Hybrid working opportunities

Job summary

A subsidiary of a global technology company is seeking a System and Platform Operations Director to manage the reliability and support of production systems. This leadership role involves orchestrating team operations and ensuring customer support excellence. Candidates should have over 5 years of experience in Site Reliability Engineering, a strong understanding of containerization technologies, and effective communication skills. The company promotes employee development and offers a hybrid working environment.

Qualifications

• At least 5 years of hands-on experience in Site Reliability focused positions.
• Strong knowledge of containerization technologies (Docker, Kubernetes).
• Experience with infrastructure as code (Terraform).
• Solid understanding of networking, security, and system architecture.
• Proficient in scripting languages (Java, Golang, Python, Bash, or similar).
• Experience with monitoring and observability tools (DataDog, Prometheus, Grafana).
• Knowledge of database management systems (PostgreSQL, Bigtable).
• Understanding of API and microservices architecture.
• Strong people leadership skills with at least a year in leading high-performance technical teams.

Responsibilities

• Establish and manage operational practices for support model design.
• Own incident management processes and on-call response.
• Work with Engineering, Product, Delivery, and Security teams on system reliability.
• Execute Service Management processes to deliver high support levels.
• Identify capabilities needed to meet current and emerging business needs.

Skills

Site Reliability Engineering

Containerization technologies (Docker, Kubernetes)

Infrastructure as code (Terraform)

Scripting languages (Java, Golang, Python, Bash)

Monitoring tools (DataDog, Prometheus, Grafana)

Database management systems (PostgreSQL, Bigtable)

API and microservices architecture

IT Service Management principles

Communication and written skills

Service Delivery strategies

Education

Bachelor's degree or equivalent

Job description

A subsidiary of a global technology company is seeking a System and Platform Operations Director to manage the reliability and support of production systems. This leadership role involves orchestrating team operations and ensuring customer support excellence. Candidates should have over 5 years of experience in Site Reliability Engineering, a strong understanding of containerization technologies, and effective communication skills. The company promotes employee development and offers a hybrid working environment.